After Your COVID-19 Test
How Long Does It Take to Get My Test Results?
Send-out lab test results typically take 24-72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capabilities and patient demand.
Rapid PCR test results provide results within 24 hours and are normally reserved for our symptomatic, high risk patients.
Your results will be sent electronically to your MyNortonChart account.
How Will I Receive My Test Results?
If your nasal swab test is positive, we will call you. If your test is positive, we will call you.
Your results also will be available in MyNortonChart. If you do not have a free MyNortonChart account, visit NortonHealthcare.com/MyNortonChart to sign up. MyNortonChart provides a copy of your COVID-19 testing results. When accessing your test results through MyNortonChart, be sure to refer to the “COVID-19 Results” section, not the “Standard Range” as shown below.
Norton Healthcare will not email test results to your email address.
Where Can I Receive Proof of My Results?
If you need proof of a negative COVID-19 test result, your results will be available electronically and securely through your MyNortonChart account.
What If My Test Is Positive?
A positive test result means the coronavirus/COVID-19 was found in your sample and may be causing your symptoms. To prevent the spread of the coronavirus, follow the Centers for Disease Control and Prevention guidelines:
- Stay home (except to get medical care) and minimize contact with other people in your home for 10 days from the positive test result.
- Wash your hands often, cover your nose and mouth when you cough or sneeze
- Do not go to work, school or public areas. Avoid using public transportation, ride-sharing or taxis. Clean frequently touched surfaces with a regular household cleaner and make sure you are getting enough rest, fluids and healthy foods. For guidance on quarantining and returning to work or school, visit CDC.gov.
- Everyone who lives in your home should quarantine too. If they do not develop symptoms, they should follow the above testing guidelines. If they do develop symptoms, they should assume that they have COVID-19 and quarantine for 10 days from the start of their symptoms.
It is important that you pay attention to your symptoms and the symptoms of people in your home who are assumed to be positive. Seek prompt medical attention if you develop worsening symptoms (such as difficulty breathing). Before seeking care, call your health care provider and tell them that you have, or are being evaluated for, COVID-19. If you have a medical emergency and need to call 911, notify the dispatch person that you have, or are being evaluated for, COVID-19.
What If My Test Is Negative?
A negative test result means that COVID-19 was not found in your sample at this time. However, symptoms may appear 2 to 14 days after exposure to the virus, so you should continue to monitor your health. If you start to experience symptoms of COVID-19, stay at home (except to get medical care) and minimize contact with other people in your home for 10 days from the onset of your symptoms. Do not go to work, school or public areas. Avoid using public transportation, ride-sharing or taxis. Please wear a face mask when in public, the mask should cover your nose and mouth.
What If I Need Additional Care?
Follow up with your health care provider if you have additional questions or concerns. If you need help finding a primary care provider, call us at (502) 629-1234 option 3. For your safety and convenience, we also offer telehealth services. More information is available through your MyNortonChart account or at NortonHealthcare.com/telehealth.
If you have an emergency, call 911. Because the COVID-19 pandemic is changing rapidly, the information above may change. For guidance about returning to work or school, visit CDC.gov, contact your local health department or call the Kentucky COVID-19 Hotline at (800) 722-5725.
What If I Have Further Questions?
Call (502) 861-4611, option 1, for more information. If it has been 48 hours after your test, you may select option 2 if you have questions about your test results.
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