After Your COVID-19 Test

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UPDATED Dec. 30, 2021: Due to an increase in demand for COVID-19 testing, locations may not be able to see those who arrive less than two hours before closing without an appointment. Norton Immediate Care Centers do not have appointments, but slots for reserving your spot in line to wait at home may be available. Those with no symptoms or mild symptoms are encouraged to seek testing at Norton Healthcare Express Services drive-thru testing location or consult with a health care provider remotely via Norton eCare.

We appreciate your patience during this time of increased demand for testing.

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How Long Does It Take to Get My Test Results?

Send-out lab test results typically take 24 to 72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capabilities and patient demand.

Rapid PCR and on-site antigen tests provide results within 24 hours and normally are reserved for our symptomatic, high-risk patients.

Your results will be sent electronically to your MyNortonChart account.

Where Can I Receive Proof of My Results?

If you need proof of a negative COVID-19 test result, your results will be available electronically and securely through your MyNortonChart account. If you visited a Norton Healthcare Express Services for a travel test, a letter also will be available in your MyNortonChart account. Letters are not available to print for pickup.

How Will I Receive My Test Results?

If your nasal swab test is positive, we will call you.

Your results also will be available in MyNortonChart. If you do not have a free MyNortonChart account, visit to sign up.

When accessing your test results through MyNortonChart, be sure to refer to the “COVID-19 Results” section, not the “Standard Range,” as shown below.

Norton Healthcare will not email test results to your email address.

What If My Test Is Positive?

A positive test result means the coronavirus/COVID-19 virus was found in your sample and may be causing your symptoms. To prevent the spread of the coronavirus, follow the Centers for Disease Control and Prevention guidelines:

  • Stay home (except to get medical care) and follow CDC guidelines for quarantine.
  • Wash your hands often, cover your nose and mouth when you cough or sneeze.
  • Do not go to work, school or public areas. Avoid using public transportation, ride-sharing services or taxis. Clean frequently touched surfaces with a regular household cleaner and make sure you are getting enough rest, fluids and healthy foods. For guidance on quarantining and returning to work or school, visit
  • Everyone who lives in your home should quarantine too. If they do not develop symptoms, they should follow the above testing guidelines. If they do develop symptoms, they should assume that they have COVID-19 and quarantine according to CDC guidelines.

It is important that you pay attention to your symptoms and the symptoms of people in your home who are assumed to be positive. Seek prompt medical attention if you develop worsening symptoms (such as difficulty breathing). Before seeking care, call your health care provider and tell them that you have, or are being evaluated for, COVID-19. If you have a medical emergency and need to call 911, notify the dispatch person that you have, or are being evaluated for, COVID-19.

What If My Test Is Negative?

A negative test result means that COVID-19 was not found in your sample at this time. However, symptoms may appear two to 14 days after exposure to the virus, so you should continue to monitor your health. If you start to experience symptoms of COVID-19, stay at home (except to get medical care) and minimize contact with other people, according to CDC guidelines. Do not go to work, school or public areas. Avoid using public transportation, ride-sharing services or taxis. Wear a face mask when in public; the mask should cover your nose and mouth.

What If I Need Additional Care?

Follow up with your health care provider if you have additional questions or concerns. If you need help finding a primary care provider, call us at (502) 629-1234, option 3. For your safety and convenience, we also offer telehealth services. More information is available through your MyNortonChart account or at

If you have an emergency, call 911. Because the COVID-19 pandemic is changing rapidly, the information above may change. For guidance about returning to work or school, visit, contact your local health department or call the Kentucky COVID-19 Hotline at (800) 722-5725.

What If I Have Further Questions?

Call (502) 861-4611, option 1, for more information. If it has been 48 hours after your test, you may select option 2 if you have questions about your test results.