Health care mask requirements A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Children’s requires children ages 2 and older to wear masks in health care settings.
How to Get Around Construction at Norton Children’s Hospital
In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.
Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.
Main: 24/7 daily from the first floor parking garage entrance
Emergency department: 24/7 daily located from lower level garage entrance
Pedways: Restrictions in place from pedways and medical office buildings
We are dedicated to the care and safety of our patients. Our visitor policy is designed to ensure patients have the support they need while limiting exposure to illness and germs. In order to minimize infection risk, we limit the number of visitors to two primary caregivers and four secondary caregivers.
Primary caregivers: Up to two designated primary caregivers are allowed for the length of the child’s hospital stay. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can get into the unit and visit the child at any time.
Secondary caregivers: Up to four designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Secondary caregivers must be age 18 or older.
Only two individuals are allowed with the patient at any given time.
Caregivers must successfully complete a health screening form daily and receive a visitor’s pass for the day.
Compassionate visitation exceptions will be made on a case-by-case basis.
Two visitors may accompany the patient.
All visitors must successfully complete a health screening form.
No one under age 18 can accompany a patient for outpatient services.
Big Changes Are Happening!
Kids grow. Kids’ needs grow. So we are growing, too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.
Entering the Hospital
Use the elevator in the parking garage on Abraham Flexner Way to enter the hospital.
The Chestnut Street entrance is currently closed due to COVID-19 restrictions.
Be sure to check in and complete a visitor health screening at the welcome desk in the lobby on the first floor.
We have made the decision to suspend valet services. If you need assistance, please contact the office you are visiting and they would be happy to help you.
The parking garage on Abraham Flexner Way is open.
Use the garage elevator to enter the hospital. To get to the emergency department, go to the lower level. For all other departments and services, go to the first floor. Be sure to check in at the welcome desk in the lobby.
Raised vans and oversized vehicles taller than 6 feet, 7 inches must park on the street at a metered space, or you can call(502) 629-3887between 8 a.m. and 5 p.m. for parking assistance. Valet parking for oversized vehicles is available at the Children’s Hospital Foundation Building.
Dropping Off Patients or Visitors
The drop-off location on the lower level along the ambulance lane is closed.
Drop off at the parking garage on Abraham Flexner Way. From the garage, use the elevator to enter the hospital.
Navigating the Hospital
Units and services within the hospital are moving to accommodate construction. Look for temporary directional signs to help guide you in the right direction.
Always check in at the welcome desk in the lobby on the first floor. The attendant will help you find your way.
Don’t visit if you’re sick or living with someone who is sick. You must complete a short health screening at the welcome desk before going into clinical areas.