In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.

Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings

For important updates to our visitor policy, please visit NortonHealthcare.com

Big Changes Are Happening!

Kids grow. Kids’ needs grow. So we are growing, too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Entering the Hospital

On foot

  • Use the elevator in the parking garage on Abraham Flexner Way to enter the hospital.
  • The Chestnut Street entrance is currently closed due to COVID-19 restrictions.
  • Be sure to check in and complete a visitor health screening at the welcome desk in the lobby on the first floor.

By car

We have made the decision to suspend valet services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

  • The parking garage on Abraham Flexner Way is open.
  • Use the garage elevator to enter the hospital. To get to the emergency department, go to the lower level. For all other departments and services, go to the first floor. Be sure to check in at the welcome desk in the lobby.
  • Raised vans and oversized vehicles taller than 6 feet, 7 inches must park on the street at a metered space, or you can call (502) 629-3887 between 8 a.m. and 5 p.m. for parking assistance. Valet parking for oversized vehicles is available at the Children’s Hospital Foundation Building.

Dropping Off Patients or Visitors

  • The drop-off location on the lower level along the ambulance lane is closed.
  • Drop off at the parking garage on Abraham Flexner Way. From the garage, use the elevator to enter the hospital.

Navigating the Hospital

  • Units and services within the hospital are moving to accommodate construction. Look for temporary directional signs to help guide you in the right direction.
  • Always check in at the welcome desk in the lobby on the first floor. The attendant will help you find your way.
  • Don’t visit if you’re sick or living with someone who is sick. You must complete a short health screening at the welcome desk before going into clinical areas.
1 Shares

Search our entire site.