In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.

Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings

Norton Children’s Política de Visitante

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Important Information for All Visitors

  • All visitors must be 12 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Norton Children’s Visitor Policy

Norton Children's Inpatient

  • Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers/visitors may include siblings age 12 or older.
  • Only two individuals are allowed to be at the bedside at any given time. One must be 18 or older.
  • Pediatric patients who have pending COVID-19 tests or have tested positive for COVID-19 may have two designated visitors.
  • One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
  • Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Norton Children's Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

  • No one under age 12 may accompany a patient for outpatient services.
  • Two visitors may accompany the pediatric patient.

Norton Children's Medical Group Doctor’s Offices

  • Two visitors may accompany the pediatric patient; one must be a parent or guardian

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

  • All adult hospital patients may have two visitors at a time, age 12 or older, 24/7.
  • During labor and delivery, you also may have a properly credentialed doula as part of your care team.
  • For patients in isolation:
    • Two visitors, age 12 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per adult patient.

Big Changes Are Happening!

Kids grow. Kids’ needs grow. So we are growing, too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Entering the Hospital

On foot

  • Use the elevator in the parking garage on Abraham Flexner Way to enter the hospital.
  • The Chestnut Street entrance is currently closed due to COVID-19 restrictions.
  • Be sure to check in and complete a visitor health screening at the welcome desk in the lobby on the first floor.

By car

We have made the decision to suspend valet services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

  • The parking garage on Abraham Flexner Way is open.
  • Use the garage elevator to enter the hospital. To get to the emergency department, go to the lower level. For all other departments and services, go to the first floor. Be sure to check in at the welcome desk in the lobby.
  • Raised vans and oversized vehicles taller than 6 feet, 7 inches must park on the street at a metered space, or you can call (502) 629-3887 between 8 a.m. and 5 p.m. for parking assistance. Valet parking for oversized vehicles is available at the Children’s Hospital Foundation Building.

Dropping Off Patients or Visitors

  • The drop-off location on the lower level along the ambulance lane is closed.
  • Drop off at the parking garage on Abraham Flexner Way. From the garage, use the elevator to enter the hospital.

Navigating the Hospital

  • Units and services within the hospital are moving to accommodate construction. Look for temporary directional signs to help guide you in the right direction.
  • Always check in at the welcome desk in the lobby on the first floor. The attendant will help you find your way.
  • Don’t visit if you’re sick or living with someone who is sick. You must complete a short health screening at the welcome desk before going into clinical areas.
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