Telehealth Appointments With Your Child’s Provider
Telehealth appointments provide an alternative solution for meeting your child’s health care needs from the comfort of your home. Contact your child’s pediatrician or specialist by phone or through MyNortonChart to determine whether telehealth is right for you. Norton Telehealth is available for current patients and qualifying new patients.
Telehealth appointments are not for complex, urgent or emergency medical issues. If you have an urgent medical need, call your provider’s office or 911, or go to the nearest emergency room.
For minor illnesses, Norton eCare is available 24 hours a day, seven days a week for patients ages 2 and older.
- Be in Kentucky or Indiana at the time of your appointment and use a Kentucky or Indiana pharmacy to fill your prescription.
- Have a MyNortonChart account.
- Have proxy access to your child's MyNortonChart account
- Have a webcam set up and ensure your computer’s microphone and audio are on.
- Sign in to your MyNortonChart account through your computer’s internet browser.
- Select “Visits” from the top menu, then select your upcoming appointment and complete eCheck-in. If the visit is for your dependent, be sure you have proxy access and select their profile before selecting “Visits.”
- When you are ready, select “Begin Visit” up to 10 minutes prior to your appointment time to connect with your provider. MyNortonChart will connect to Zoom and you will be placed into the provider’s waiting room until the provider joins the visit. When connecting to Zoom, you may receive a “pop-up blocked” message. Make sure you enable pop-up windows and allow Zoom to be installed and downloaded. You do not need to log in to Zoom or have an account to connect.
- Sign in to your MyNortonChart account through your computer’s internet browser or in the MyChart app on your mobile device.
- Select Appointments, then select your upcoming appointment and complete eCheck-in. If the visit is for your dependent, be sure that you have proxy access and select their profile before selecting appointments.
- When you are ready, select Begin Visit up to 10 minutes prior to your visit time to connect with your provider. The provider will join the visit after you begin. Do not be alarmed if you wait a few moments for your provider to connect. The provider will call you if you are unable to join the visit.
- Download the MyChart app from the Apple App Store or Google Play. Select Norton Healthcare/Norton Children’s from the list of providers. You must be in the MyChart app on a smartphone or tablet, not in your web browser.
- Make sure your mobile device settings allow the MyChart App to access the speaker, microphone and camera for sound and video.
- For the best connection, close your other applications.
- Sign in to your MyNortonChart account at least 10 minutes before your appointment start time to make sure everything is working.
- Select “Appointments,” then select your upcoming appointment to complete eCheck-in. If the visit is for your dependent, be sure you have proxy access and select their profile before selecting “Appointments.”
- When you are ready, select “Begin Visit” up to 10 minutes prior to your appointment time to connect with your provider. This will prompt the Zoom app to open. Click “Launch Meeting” under the Meeting ID. You will be placed in the provider’s waiting room until the provider joins the visit. You do not need to sign in to Zoom or sign up for a Zoom account.