24/7 Virtual Urgent Care for You or Your Child

Access Virtual Urgent Care Now

The Louisville-based Norton eCare medical providers can care for minor illnesses and injuries in children ages 2 and older through video visits and eVisits available 24/7 every day of the year.

You can access care for your child anytime from your smartphone or computer through your free Norton MyChart account as long as you are in Kentucky or Indiana during the visit. If you don’t have an account, it only takes a few minutes to set up a Norton MyChart account.

Norton eCare is a great option for getting care for the minor ailments of childhood — or adulthood. Access care anytime without having to travel to a provider’s office.

Virtual urgent care visits are billable through Medicaid, Medicare and most major insurance plans. You’ll get the great care you know and expect from a local, Norton Healthcare provider.

During your video visit, if the provider determines you need a prescription, they will send a prescription request to the pharmacy of your choice. A consultation is not a guarantee of a prescription.

Norton eCare is not for complex, emergency or urgent situations. If your condition is serious, call your health care provider or 911, or go to the nearest emergency department.

Accessing Your Child’s Norton MyChart Account

It’s a good idea to establish access to your child’s Norton MyChart account before you need it. This is called “proxy access.”

If you already have your own Norton MyChart account, here’s how to request proxy access for your child:

  • Log in to your Norton MyChart account using a computer (this function is not yet available on the mobile app).
  • Once logged in, choose the “Your Menu” icon at the top left of the home page. Select “Personalize” from the drop-down menu (toward the bottom).
  • Select “Request access to a minor’s record.”
  • Fill in the details on the form, and select “Submit Request.” The Norton Healthcare information management department will use your information to approve your request.
  • You will receive a notification once proxy access has been set up. Your child’s profile will show up on your home screen every time you log in. View their medical record from the mobile app or a computer with internet access.
  • Adults or children ages 2 and older in Kentucky or Indiana can see a local Norton eCare provider face to face through a secure, online video connection.
  • Prescriptions are sent directly to your pharmacy of choice.
  • If tests are required, your provider can refer you to a drive-thru testing location or any Norton Healthcare or Norton Children’s facility with laboratory capabilities. No appointment is necessary once your provider orders the tests.
  • Video visits are covered by Medicaid, Medicare and most major insurance plans, and copays are similar to an office visit. Self-pay options also are available.

Norton eCare eVisits are a great option for children located in Kentucky who have been a patient at Norton Healthcare or Norton Children’s within the past three years. Norton eVisits are simple and do not require a video call. They are available for children ages 5 and older for ringworm, swimmer’s ear and head lice. A Norton eCare nurse practitioner will review your child’s symptoms and give you a phone call to discuss and prescribe treatment. Other treatments via eVisit are available for adults.

We accept most insurance plans for eVisits, and your copay may vary. The cost is $40 without insurance.

Step One

Step Two

  • To schedule for yourself, log in to your Norton MyChart account and select “Menu,” then select “eCare Video Visit” or “eCare E-Visit” depending on your preference.
  • To schedule for your child after you’ve established proxy access, choose the child’s account from your own account. Select “Menu,” then select “eCare Video Visit” or “eCare E-Visit” depending on your preference.
  • If you need support, call (502) 629-8766.

Common Conditions We Treat

Cold and Flu


Eyes, Ears, Nose and Throat

Swimmer’s ear
Sinus infection
Sore throat*




Skin rash, acne, cold sore Insect bite
Poison ivy


Breastfeeding support (free of charge)

Norton eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your health provider or 911, or go to the nearest emergency department.

Video visits are available for patients ages 2 and up. Norton eCare eVisits, which do not require a video call, are available for:

Ages 5 and up: Lice, ringworm, swimmer’s ear

Ages 18 and up: Cough, diarrhea, red eye, sinus issues, urinary issues, vaginal discharge/irritation, acne, cold sore, sore throat and poison ivy

*Drive-thru testing at Norton Healthcare Express Services is available if testing is needed to rule out conditions such as strep.

Norton eCare eVisits and video visits are scheduled with a Norton eCare provider, not with you or your child’s personal primary care or specialty provider. Learn more about Norton Telehealth appointments scheduled by your specialty or primary care provider.

Related Stories

Gratitude fuels family legacy gift to Norton Children’s Heart Institute
Titus Williams: Defying the odds with a grateful heart
Infant with undiagnosed heart condition saved through Norton Children’s care
Kentucky boy with rare condition gets heart care expertise close to home