Norton Children’s Hospital Care Pledge

While your child is in the hospital, we ask that you partner with us by following the Care Pledge, so that together we can help your child heal.

Care Pledge

  • We will explain the reason for medications and procedures, and we will share updates about your child’s progress. If you ever have questions, we want you to ask.
  • We will talk to you with respect, so please do the same with your care team.
  • Respect every person. Profane or threatening language is not allowed anywhere in the hospital. Patient and employee safety is our top priority; therefore, hostile behavior is not tolerated.
  • If you need to talk with someone, let us know. Our chaplains and social workers can help or lend a listening ear.
  • While everyone has their own way of coping, do not come to the hospital under the influence of drugs or alcohol.
  • Clean your hands before entering and leaving your child’s room to prevent the spread of germs. We will do the same.
  • Help us keep your child’s room clean and free of clutter.
  • Rest helps us heal. Limit visitors so your child can rest. Let us know if you need help with this.
  • Take care of yourself. Get enough sleep, and remember to eat and get some exercise.
  • Stay involved in your child’s care. You are the most important person on your child’s care team.
  • We trust you know your child best, and we ask that you put your trust in us. If you do not understand the treatment plan, always ask for clarification before saying no or not allowing us to provide care.
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