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Billing information remains available within your Norton MyChart account. Your patience is appreciated as we work to get statements out as quickly as possible. You are encouraged to review your statements closely.

If you have any questions, call us at (502) 479-6300 or submit your billing question through Norton MyChart.

If your insurance company requires you to pay a copayment or deductible, we will ask for payment at the time of registration.

Our registration staff will ask for your insurance information. If for some reason we are unable to submit claims for you, we will inform you immediately. In such an instance, we will offer you all necessary information regarding available payment plans, to make the process as easy as possible.

After your child’s procedure is scheduled, attempts will be made to verify your insurance coverage and copayment. It is your responsibility to pay the copayment amount. There are many kinds of insurance coverages, and some plans cover more than others. You should check with your insurance company about the coverage provided by your plan.

If you do not have insurance, we will make arrangements with our financial counselors for you to discuss alternate payment options, which may include Medicaid and/or charitable coverage.

We accept all major credit cards. We also have other payment options, including monthly programs, which our financial counselors will discuss with you at your request.

Your hospital bill will include a surgical services charge based on the length of stay, charges for supplies and charges for any tests performed. Fees charged by your surgeon, anesthesiologist(s) or any other physician for interpretation of test results will be billed separately. If you have billing questions before you come to the hospital, call one of our financial counselors at (502) 629-8474 or (502) 629-8281.

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