Get the Care Your Family Needs

Norton Children’s practices and facilities have resumed all services as before the coronavirus outbreak.

If you’ve been putting off getting your child’s vaccinations, a well-baby visit or other medical care during the pandemic, be assured that Norton Children’s facilities are fully staffed and taking precautions to keep you and your child safer.

Expanded telehealth: Many office visits can be handled via teleconferencing technology. We’ve expanded Norton Telehealth to include pediatric primary care and specialty care.

Norton eCare continues to be an option for minor illnesses in children ages 2 and older. Norton eCare is available 24/7 through MyNortonChart. If you don’t have a MyNortonChart account, sign up at NortonHealthcare.com/MyNortonChart. You will need to request proxy access for your child before scheduling an eCare appointment. Get proxy access by clicking “Settings,” then “Request access to a minor’s record.”

Safer wait: Waiting rooms aren’t for waiting anymore. You are encouraged to check in from the parking lot via cellphone to maintain social distancing. You will be called to come in when the provider is ready for you. After your visit, you and your Super Kid will leave the office right away. You will be checked out electronically through MyNortonChart or the office will call you.

Testing: Before surgery or other invasive procedures, patients are required to have a COVID-19 test. Testing by appointment also is available for any child.

Expanded disinfecting: In addition to thorough cleaning, we’ve expanded the use of disinfectant foggers in common areas.

Masking for you and the community: All adults and children ages 2 and older visiting a Norton Children’s facility must wear a surgical mask or cloth face covering. You and your child will need to arrive wearing the covering to help protect yourselves and others. Norton Children’s doctors, nurses and staff are all superheroes too, that’s why they wear a mask and are doing everything they can to keep our offices and hospitals safer. Learn more about Super Kid mask safety.

Rebooking: Our providers’ offices are working to contact parents and guardians about rescheduling appointments. If you haven’t been contacted, don’t hesitate to call the office or make a new appointment through MyNortonChart. Some appointments can be handled via Norton Telehealth.

If Your Child Is Sick

If you believe your child has symptoms of or has been exposed to COVID-19, call (800) 722-5725. A nurse will discuss the symptoms of COVID-19, talk to you about your child’s current symptoms and help direct you should your child need further evaluation or immediate care.

How to Get Tested

COVID-19 testing now is available whether or not you have symptoms. This includes individuals whose employers require testing. Norton Healthcare is providing COVID-19 testing to children.

Individuals who have a Norton Healthcare or Norton Children’s primary care provider may contact their provider through MyNortonChart or by phone to schedule a test at the provider’s office. Or you can make an appointment at Norton Respiratory Illness Testing Center by calling (502) 861-4611, option 1, or visiting NortonHealthcare.com/RITC. Norton Respiratory Illness Testing Center is located in the former Walmart Neighborhood Market, 3101 Poplar Level Road, Louisville, Kentucky.

Get more information about COVID-19 testing.

Review the following information to prepare for your Norton Children’s visit.

Have a Question?

Call the Kentucky COVID-19 Hotline, operated by Norton Healthcare, with general questions at (800) 722-5725. Do not call the hotline for emergencies. If you have an emergency, call 911.

For more information: