Patient and Family Centered Care

We understand that when your child is sick it affects the whole family. Parents have difficulty going to work, siblings are restless and the entire family is in an unfamiliar place. We recognize that all these things create added stress and anxiety. Our staff at Norton Children’s Hospital works hard to care not only for your child but also your entire family. We know that your family plays an integral part of the healing process, so we believe that in caring for your family, we are caring for your child. We work hard to heal kids, comfort parents and restore families.

Our team evaluates everything we do throughout the hospital to look for ways to help meet the needs of our families and help kids get better, faster. We have made several accommodations that help meet the needs of our families and ultimately improve the care we provide. Our physicians and the clinical staff involve parents and the patients in their care to get everyone’s valuable input and create an open conversation that makes it comfortable for everyone to ask questions. The GetWellNetwork and child life and expressive therapists help to educate and engage your child and your entire family about the medical care being provided and to deal with the emotions that being in the hospital brings. In-unit kitchen areas and playrooms along with our terrific volunteering staff help welcome siblings and bring as much comfort as possible. Sleep accommodations, private bathrooms with showers and food options for the entire family nearby make each room comfortable for our out-of town families or those who need to stay close by a child during their care. This integration of facility accommodations, support programs and relationships between the clinical staff and families at Norton Children’s Hospital is called Patient and Family Centered Care.

Norton Children’s Hospital prides itself on a strong focus on Patient and Family Centered Care. Our Family Advisory Council, composed of patient families, consistently looks for ways to make improvements that include families in your child’s care and create a hospital environment that best meets your entire family’s needs. Norton Children’s Hospital facilities and processes have been shaped by the input of families focused on making each of their stays with us as comfortable and smooth as possible for those that visit us for care. We have made great improvements to date, but we realize that this initiative is one that is ongoing and requires consistent evaluation and changes as we continue to grow. Our approach to health care leads to healthier, happier kids and great family satisfaction. Patient and Family Centered Care is a culture we embrace, a commitment we are focused on and a promise to all the children and families we serve.