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With Norton MyChart, you have access to personalized and secure online access to portions of your electronic medical record. It enables you to use the internet securely to help manage and receive information about your child’s health. With Norton MyChart, you can:
Norton MyChart may be used for routine communication with your health care provider’s office but is not intended to replace office visits. Providers may not be able to answer all your questions electronically. They may request that you schedule an appointment to make an accurate diagnosis and determine the best treatment plan for your condition.
IF YOU ARE EXPERIENCING AN URGENT MEDICAL ISSUE, CALL 911 OR GO TO AN EMERGENCY ROOM.
No.
An email address is not required, but is preferred. When new information is sent to your Norton MyChart account, you will receive an email to let you know that new information is available.
If you (the parent/guardian) do not have a personal Norton MyChart account, one must be set up and active before getting access to your child’s account. To sign yourself up, click here.
If you already have a personal Norton MyChart account, here’s how to request proxy access for your child:
Many test results can be viewed in your Norton MyChart. When providers share new test results, they may attach a note to your results or include a secure patient message to help you understand the significance of the results. Your child’s provider also may recommend that you make a follow-up appointment for your child, provide you with additional instructions or ask you to call the office to discuss your child’s results. Click on the “Health” menu and select the “Test Results” link. On the “Test Results” page, click anywhere within a row to display the results for that test.
The information in your child’s Norton MyChart comes directly from their electronic medical record. If you believe something is incorrect, there are two ways to request an amendment/correction:
Some provider notes are available to view automatically through Norton MyChart.
Click the “Visits” menu and select the “View notes” link listed underneath the appointment encounter you would like to view. If a note is not available for viewing, you may request the note. On the home page, click “Messages” from your home page, then click “Send a Message,” and “Customer Service Question,” then “Medical Record Request” from the drop-down box.
Your child’s Norton MyChart is a snapshot of their care provided by Norton Children’s. If you do not see some test results or other information, you may send a message through your Norton MyChart to request those results.
On the home page, click “Messages” from your home page, then click “Send a Message, and “Customer Service Question.” Select “Medical Record Request” from the drop-down box.
You may request your child’s medical records that you are not able to view in Norton MyChart.
On the home page, click “Messages” from your home page, then click “Send a Message,” and select “Customer Service Question,” then “Medical Record Request” from the drop-down box.
You will receive an email notification to go to your Norton MyChart account to view the new information for your child.
If you elect to receive email or text notifications, you will be notified by the method you select.
To select email or text notifications, click on the “Profile” icon at the top, then “Account Settings.” To opt in to email or text notifications, click on the icon. Also, review the contact information and verify that we have your updated phone number and email address.
All communication between you and Norton Healthcare or Norton Children’s using Norton MyChart is carried over a secure, encrypted connection. Encryption means the information is encoded in such a way that no one can read it during transmission. Also, your health records are stored behind a firewall to prohibit unauthorized access. In addition, Norton MyChart access requires a unique username and password that you create. Norton MyChart is owned and operated by Norton Healthcare and is fully compliant with federal and state laws pertaining to your privacy. Your name and email address will be kept private and confidential and will never be sold or released by Norton MyChart.
Generally you will receive an answer within one to three business days. Norton MyChart should not be used for urgent situations. If your situation requires immediate attention, visit a Norton Immediate Care Center or emergency room. Dial 911 if you have emergency.
Yes, you can schedule or request an appointment online, and view your past and upcoming appointments.
You also can cancel appointments online. As a courtesy to our staff and other patients, we ask that you provide at least 24 hours’ notice if you need to cancel or reschedule an appointment. If your appointment is less than 24 hours away, you will need to call your provider’s office to cancel or reschedule your appointment.
When providers share new test results, they may attach a note to your child’s results or include a secure patient message to help you understand the significance of the test results. Your child’s provider also may recommend that you make a follow-up appointment for your child, provide you with additional instructions or ask you to call the office to discuss test results.
Norton MyChart is not an email system, but it does allow you to send a secure message to your child’s Norton Children’s provider.
On the home page, click “Messages” from your home page, then click “Send a Message,” and select “Medical Question,” then select which type of question you have from the options. Select the provider you wish to communicate with, write your message and send.
Norton MyChart should not be used to communicate urgent medical concerns to your provider. If your situation requires immediate attention, visit a Norton Immediate Care Center or emergency room. Dial 911 if you have an emergency.
What conditions can be treated in a video visit?
Norton Children’s eCare video visits can be used to treat nonurgent health concerns in patients ages 2 and older. These include cold and cough, diarrhea or vomiting, red eye, skin rash, sinus infections, allergies and more.
Norton Telehealth also offers video visits with your child’s primary care or specialist provider.
Norton Children’s eCare video visits can be used to treat nonurgent health concerns in patients ages 2 and older. These include cold and cough, diarrhea or vomiting, red eye, skin rash, sinus infections, allergies and more.
Norton Telehealth also offers video visits with your child’s primary care or specialist provider.
To complete a video visit, you must:
From a computer, sign in to Norton MyChart and navigate to your child’s profile, then select “eCare Video Visit” from the menu on the right.
From a mobile device with the MyChart Apple app or Google Play app, log in to the app, navigate to your child’s profile and select the “eCare Video Visit” icon.
Norton Telehealth also offers video visits with your primary care or specialist provider.
You must have a Norton MyChart account and proxy access to your dependent’s Norton MyChart account. To request proxy access, sign in to your Norton MyChart account and go to the “Personalize” tab from the main menu (under Settings). Select “Request access to a minor’s record” under “Who’s records can I see?”. . Enter the required information about your dependent and click “Submit Request.” Your request will go to Norton Children’s medical records department. Please allow one full business day for processing.
When proxy access has been granted, you will receive a notification in your Norton MyChart inbox. Once you have proxy access, you will be able to request a video visit for your dependent.
Most insurance covers video visits similar to an office visit. Self-pay options also are available.
After you schedule your child’s video visit, test your camera and microphone as instructed through Norton MyChart. You also must complete eCheck-in prior to your video visit.
Once you have completed these steps, you can select “Begin Visit” up to 10 minutes before your appointment. The provider will call you if you are unable to join the visit.
A video visit requires a desktop or laptop computer with a webcam, or a smartphone or tablet with the MyChart app, which is available for Android and Apple devices.
If using a mobile device, check that you are allowing the MyChart app to access to the microphone and camera and that you close other applications for the best connection.
In some cases, the provider may not be able to complete your video visit and may recommend that your child see a provider in person. If your video visit is not completed, you will not be charged.
If you have questions about your video visit, you can send a secure message to a Norton Children’s eCare provider through Norton MyChart. If your child’s symptoms don’t go away or worsen, call your Norton Children’s provider. If your symptoms become severe, call 911 or go to the nearest emergency room.
An eVisit is a secure online questionnaire about your symptoms. A provider will review your answers and call you within six hours to discuss a treatment plan.
For ages 18 and older: Cough, sinus issues, diarrhea, red eye, urinary issues, vaginal discharge or irritation and poison ivy
For ages 5 and older: Ringworm, swimmer’s ear and head lice
If you need care for other conditions, please schedule a video visit.
To complete an eVisit questionnaire::
From a computer, log in to your Norton MyChart account, navigate to your child’s account and select eCare eVisit from the main menu.
From a mobile device with the MyChart Apple app or Google Play app, log in to the app, navigate to your child’s account and select the E-Visit icon from the main menu.
An eVisit costs $40. This fee will be preauthorized by a credit card that you provide before completing the questionnaire. If your child’s condition isn’t suitable for treatment through an eVisit, you will not be charged.
If you have questions about your child’s eVisit, you can send a secure message to a Norton Children’s eCare provider through Norton MyChart. If your child’s symptoms don’t go away or get worse, call your child’s pediatrician. If your child’s symptoms become severe, call 911 or go to the nearest emergency room. View additional urgent care options here.
If you need assistance, send an email to [email protected] or call (502) 629-8766.