Rebooking: Our providers’ offices are working to contact parents and guardians about rescheduling appointments. If you haven’t been contacted, don’t hesitate to call the office or make a new appointment through MyNortonChart. Some appointments can be handled via Norton Telehealth.
If Your Child Is Sick
If you believe your child has symptoms or has been exposed to COVID-19, call (800) 722-5725. A nurse will discuss the symptoms of COVID-19, talk to you about your child’s current symptoms and help direct you should your child need further evaluation or immediate care.
How to Get Tested
COVID-19 testing now is available whether or not you have symptoms. Norton Healthcare is providing COVID-19 testing to children over age 2. This includes individuals whose employers require testing.
Individuals who have a Norton Healthcare or Norton Children’s primary care provider may contact their provider through MyNortonChart or by phone to schedule a test at the provider’s office. Or you can make an appointment at Norton Respiratory Illness Testing Center by calling (502) 861-4611, option 1, or visiting NortonHealthcare.com/RITC. Once you have a testing appointment, you’ll be directed to Norton Respiratory Illness Testing Center at the former Walmart Neighborhood Market, 3101 Poplar Level Road, Louisville, Kentucky.
Get more information about COVID-19 testing.
What You Can Do to Stay Healthy
Even as health care and other services begin to slowly reopen, don’t forget the good habits you’ve developed:
- Wear a mask when in public.
- Wash your hands with soap and water or disinfect using hand sanitizer, especially when visiting someone in the hospital.
- Practice social distancing, staying at least 6 feet away from people outside of your home.
- Cover coughs and sneezes with a tissue or the inside of your elbow.
- Clean and disinfect frequently touched surfaces daily.
Have a Question?
Call the Kentucky COVID-19 Hotline, operated by Norton Healthcare, with general questions at (800) 722-5725. Do not call the hotline for emergencies. If you have an emergency, call 911.
For more information: