Kids and COVID-19: What you need to know

Get the Care Your Family Needs

Norton Children’s practices and facilities have resumed all services as before the coronavirus outbreak.

If you’ve been putting off vaccinations, a well-baby visit or other medical care for your child during the pandemic, be assured that Norton Children’s facilities are fully staffed and taking precautions to keep you and your child safer.

What We’re Doing to Keep You Safer

Expanded telehealth: Many office visits can be handled via teleconferencing technology. We’ve expanded Norton Telehealth to include pediatric primary care and specialty care.

Norton eCare continues to be an option for minor illnesses 24/7 for children ages 2 and older. Norton eCare is available through MyNortonChart. If you don’t have a MyNortonChart account, sign up at NortonHealthcare.com/MyNortonChart. You will need to request proxy access for your child in order before setting up their appointment by clicking “Settings,” then “Request access to a minor’s record.”

Safer wait: Waiting rooms aren’t for waiting anymore. You are encouraged to check in from the parking lot via cellphone to maintain social distancing. After your visit, you and your child will leave the office right away and electronic checkout will be performed through MyNortonChart or the office will call you.

Testing: Prior to surgery or other invasive procedures, patients are required to have a COVID-19 test. We also are providing testing by appointment for children over age 2 who want a test.

Expanded disinfecting: In addition to thorough cleaning, we’ve expanded the use of disinfectant foggers in common areas.

Masking for you and the community: All adults and children ages 2 and older visiting a Norton Children’s facility must wear a surgical mask or cloth face covering. You will need to arrive wearing the covering. Our providers have personal protective equipment to keep you, themselves and others safer.

Visitor policy: For office visits, children may be accompanied by one parent or guardian, and both should arrive wearing a mask or face covering. Children under age 2 do not need a mask.

Rebooking: Our providers’ offices are working to contact parents and guardians about rescheduling appointments. If you haven’t been contacted, don’t hesitate to call the office or make a new appointment through MyNortonChart. Some appointments can be handled via Norton Telehealth.

If Your Child Is Sick

If you believe your child has symptoms or has been exposed to COVID-19, call (800) 722-5725. A nurse will discuss the symptoms of COVID-19, talk to you about your child’s current symptoms and help direct you should your child need further evaluation or immediate care.

How to Get Tested

COVID-19 testing now is available whether or not you have symptoms. Norton Healthcare is providing COVID-19 testing to children over age 2. This includes individuals whose employers require testing.

Individuals who have a Norton Healthcare or Norton Children’s primary care provider may contact their provider through MyNortonChart or by phone to schedule a test at the provider’s office. Or you can make an appointment at Norton Respiratory Illness Testing Center by calling (502) 861-4611, option 1, or visiting NortonHealthcare.com/RITC. Once you have a testing appointment, you’ll be directed to Norton Respiratory Illness Testing Center at the former Walmart Neighborhood Market, 3101 Poplar Level Road, Louisville, Kentucky.

Get more information about COVID-19 testing.

What You Can Do to Stay Healthy

Even as health care and other services begin to slowly reopen, don’t forget the good habits you’ve developed:

  • Wear a mask when in public.
  • Wash your hands with soap and water or disinfect using hand sanitizer, especially when visiting someone in the hospital.
  • Practice social distancing, staying at least 6 feet away from people outside of your home.
  • Cover coughs and sneezes with a tissue or the inside of your elbow.
  • Clean and disinfect frequently touched surfaces daily.

Have a Question?

Call the Kentucky COVID-19 Hotline, operated by Norton Healthcare, with general questions at (800) 722-5725. Do not call the hotline for emergencies. If you have an emergency, call 911.

For more information:

COVID

COVID-19 Testing

Drive-thru testing is available by appointment at Norton Respiratory Illness Testing Center.

To schedule an appointment:

Call

(502) 861-4611, option 1

or

Schedule an Appointment

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