Norton Children’s offers telehealth options for seeking online care

Telehealth appointments provide an alternative solution for meeting your child’s health care needs from the comfort of your home. In response to the COVID-19 outbreak, we are expanding telehealth services across select offices to allow your child to continue care with their health care provider, without risking exposure.

Even though we are all staying safe at home, there may be a time when your child needs nonemergency medical help. Perhaps you need to follow up with your pediatrician or pediatric specialty physician. Maybe you need some medication guidance. We also want to protect our family, medical professionals and at-risk individuals from COVID-19, and that’s where online options from Norton Healthcare and Norton Children’s can help.

Here’s a look at ways you can get the care you need from a medical professional and still practice social distancing.

Telehealth appointments with your Norton Children’s provider

Many Norton Children’s providers have expanded their offices’ telehealth capabilities during the COVID-19 pandemic. Telehealth appointments are scheduled by your child’s pediatrician or specialist. These virtual visits allow you to visit securely, face to face, with your child’s provider. The virtual visits are good for follow-up care and routine check-ins without risking exposure.

Provider offices are reaching out to patients directly regarding rescheduling appointments to telehealth with at least 24 hours’ notice. If you would like to inquire about your child’s upcoming appointment, please contact the provider’s office.

Scheduled telehealth appointments are accessible through your free MyNortonChart account in the Appointments tab under your child’s profile. Telehealth appointments using video conferencing are billable through your insurance, much like an office visit. Fees for telehealth visits will vary based on provider and visit type. Since they are appointments scheduled by your child’s personal health care provider, you will not use Norton eCare to access your scheduled appointment. For step-by-step instructions and troubleshooting, click here. We suggest taking the steps today to ensure proxy access in your MyNortonChart account for your child ahead of time, as it takes one to two business days for access to be verified.

Norton eCare

There are two Norton eCare options to treat a variety of minor illnesses in patients 2 and older: a video visit with a provider or an eVisit. Both options are available to you 24 hours a day, seven days a week. Please note that a Norton eCare visit is not a visit with your pediatrician or specialty pediatric provider.

For the video visit, you can make an appointment at a time that fits your family’s schedule to visit with a Norton eCare provider. You’ll speak with a provider through secure online video conferencing. These visits are billed to your insurance, much like an in-person office visit. If you or your child are experiencing minor symptoms that could be related to COVID-19, video visits are a great first step to seek care without leaving your home and risking exposure.

If you choose the eVisit option, you will fill out an online survey that describes your child’s symptoms. Then a Norton eCare provider will call you on the phone to discuss your child’s treatment plan within eight to 10 hours. The eVisit is a flat $40 fee.

Access both types of Norton eCare via your free MyNortonChart account and select your child’s profile. After logging into your account, you will select the “eCare Video Visit” or “E-Visit” icon, depending on which visit type you would like to choose.

If you don’t have a MyNortonChart account, sign up at

Don’t forget to set up proxy access for your child ahead of time, as it takes up to two business days for access to be verified.

Norton eCare

Telehealth appointment

Confidential  and secure

Local Norton Healthcare providers

Access via computer, smartphone or tablet

Video visit

Social distancing

Use secure MyNortonChart connection

Minor illnesses

You schedule anytime

eVisits available: complete an online questionnaire about your symptoms and receive a phone call from a provider

Schedule through your primary care or specialist’s office

Specialist follow-ups

Available for all ages

(patients 2 and older only)


COVID-19 Vaccines

Norton Children’s has opened COVID-19 vaccination appointments for kids ages 5 and older.
Schedule Online

COVID-19 Tests

Schedule Online

Call (502) 861-4611, option 1

Search our entire site.