Information About Coronavirus Disease (COVID-19)
Our Norton Children’s teams are working closely with national, state and local health agencies to protect and care for our patients, families and staff. As part of our standard infection prevention protocols, we have implemented policies and strategies to identify, treat and limit the spread of coronavirus disease (COVID-19) in our community.
What to Do If You Think Your Child is Sick
If you have any concerns about your child’s health, you should contact your child’s pediatrician. Your provider can help you determine if you need to seek care for your child or where to go for care.
Norton Children’s also has a helpline for parents who have questions about their child and the coronavirus/COVID-19. Parents can call the helpline with general questions or speak with a nurse if their child is experiencing symptoms or has been in close contact with a person who tested positive for COVID-19.
Here’s how parents can reach the Norton Children’s COVID-19 helpline:
- If you believe your child has symptoms or has been exposed to COVID-19: Call (800) 722-5725. A nurse will discuss with you the symptoms of COVID-19, talk to you about your child’s current symptoms and help direct you should your child need further evaluation or immediate care. This option is for families concerned that their child:
- Has symptoms of COVID-19
- Has been in close contact with a person who has tested positive for COVID-19
Telehealth Options Available
Many of the practices within Norton Children’s Medical Group, affiliated with the UofL School of Medicine, are providing care through telehealth. Please contact your clinic or practice so see if a telehealth visit is an option for your child.
Virtual Care Through Norton eCare
Another care option available for children ages 2 and older is to use Norton eCare for a video visit with a Norton Healthcare provider from your mobile phone or computer.
Sign in to MyNortonChart to get started. If you don’t have a MyNortonChart account, sign up at NortonHealthcare.com/MyNortonChart. You will be able to request proxy access for your child in order to set up their appointment by clicking “Settings,” then “Request access to a minor’s record.” For further instructions, click here.
Norton eCare providers will screen your child and determine the next steps in their treatment, much like an office visit.
Important Things You Should Know About COVID-19
- The coronavirus that causes COVID-19 is thought to spread mainly through respiratory droplets, which means that others can become infected when they inhale particles from the air when a person with the disease coughs or sneezes. It also can be spread by touching surfaces that have been contaminated by droplets of body fluids like nasal mucus.
- Younger ages are probably less likely to have a severe infection. However, it is still possible for the virus to spread through children, and it is important that we all follow recommendations to limit the spread.
- As is true for any respiratory virus, individuals with lung disease are at a greater risk for complications from COVID-19, such as pneumonia. However, these individuals are not more likely to be infected by COVID-19 than with another respiratory virus.