Our team works to create an environment focused on patient- and family-centered care. We take extra steps to make sure parents and family members are included in their baby’s medical care plan. To keep you well-informed, a physician or nurse practitioner will contact you daily with updates regarding your baby’s plan of care. There is a neonatologist in the hospital 24 hours a day, seven days a week to oversee the care of your baby.

Parent-to-parent support and family education are available to all NICU families. Additional support services include:

• NicView – This camera system is placed near your baby’s bed to provide a secure video stream. You can look in on your baby from any computer, smartphone or tablet with an internet connection. To receive access to NicView, contact your nurse or physician. If you are already set up, log in here.
• Pastoral care
• Social services
• Parent Lounge
• Shower facility
• Discharge planning and case management
• Family education about equipment use and newborn illnesses
• Neonatal Follow-up Clinic for babies who need evaluation and treatment after graduating from the NICU.