Special Support for Neonatal Intensive Care Unit (NICU) Families

Our team works to create an environment focused on patient- and family-centered care. We take extra steps to make sure parents and family members are included in their baby’s medical care plan. To keep you well-informed, a physician or nurse practitioner will contact you daily with updates regarding your baby’s plan of care. There is a neonatologist in the hospital 24 hours a day, seven days a week to oversee the care of your baby.

Questions about the Norton Children’s neonatal intensive care units (NICUs)?

Call the Norton Women’s & Children’s Hospital NICU at (502) 559-4450.

Call the Norton Children’s Hospital NICU at (502) 629-5835.

Parent-to-parent support and family education are available to all NICU families. Additional support services include:

  • NicView – This camera system is placed near your baby’s bed to provide a secure video stream. You can look in on your baby from any computer, smartphone or tablet with an internet connection. To receive access to NicView, contact your nurse or physician. If you are already set up, log in here.
  • Nutrition, milk, and formula services
  • Pastoral care
  • Social services
  • Parent Lounge
  • Shower facility
  • Discharge planning and case management
  • Family education about equipment use and newborn illnesses
  • Neonatal Follow-up Clinic for babies who need evaluation and treatment after graduating from the NICU.
  • Maternal-fetal medicine providers offering collaborative care for complex pregnancies

Neonatal Intensive Care Unit Virtual Tours

At this time, in-person NICU tours are available only to those who have an appointment scheduled with an OB/GYN or neonatologist. Call to set up a NICU tour around your appointment.

We are developing virtual tour videos and will post them online when available.

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