Our team works to create an environment focused on patient- and family-centered care. We take extra steps to make sure parents and family members are included in their baby’s medical care plan. To keep you well-informed, a physician or nurse practitioner will contact you daily with updates regarding your baby’s plan of care. There is a neonatologist in the hospital 24 hours a day, seven days a week to oversee the care of your baby.

Parent-to-parent support and family education are available to all NICU families. Additional support services include:

• NicView – This camera system is placed near your baby’s bed to provide a secure video stream. You can look in on your baby from any computer, smartphone or tablet with an internet connection. To receive access to NicView, contact your nurse or physician. If you are already set up, log in here.
• Nutrition, milk, and formula services
• Pastoral care
• Social services
• Parent Lounge
• Shower facility
• Discharge planning and case management
• Family education about equipment use and newborn illnesses
• Neonatal Follow-up Clinic for babies who need evaluation and treatment after graduating from the NICU.
• Maternal-fetal medicine providers offering collaborative care for complex pregnancies

Neonatal Intensive Care Unit (NICU) Virtual Tours

At this time, in-person NICU tours are available only to those who have an appointment scheduled with an OB/GYN or a neonatologist. Please call to set up a NICU tour around your appointment.

• NICU tour at Norton Children’s Hospital: Call (502) 629-5835 to register.
• NICU tour at Norton Women’s & Children’s Hospital: Call (502) 559-3933 to register.

Please view the virtual tour video of the Norton Women’s and Children’s Hospital NICU. This is also a useful example of what to expect in the Norton Children’s Hospital NICU.