Our team works to create an environment focused on patient- and family-centered care. We take extra steps to make sure parents and family members are included in their baby’s medical care plan. To keep you well-informed, a physician or nurse practitioner will contact you daily with updates regarding your baby’s plan of care. There is a neonatologist in the hospital 24 hours a day, seven days a week to oversee the care of your baby.

Parent-to-parent support and family education are available to all NICU families. Additional support services include:

• AngelEye: this camera system allows you to check in on your baby from anywhere with internet access. The camera system is available at Norton Children’s Hospital and Norton Women’s & Children’s Hospital. Your child’s nurse can give you information to help you set up your profile. The camera livestreams 24/7 through a secure connection.
• Nutrition, milk, and formula services
• Pastoral care
• Social services
• Parent Lounge
• Shower facility
• Discharge planning and case management
• Family education about equipment use and newborn illnesses
• Neonatal Follow-up Clinic for babies who need evaluation and treatment after graduating from the NICU.
• Maternal-fetal medicine providers offering collaborative care for complex pregnancies

Neonatal Intensive Care Unit (NICU) Virtual Tours

At this time, in-person NICU tours are available only to those who have an appointment scheduled with an OB/GYN or a neonatologist. Please call to set up a NICU tour around your appointment.

• NICU tour at Norton Children’s Hospital: Call (502) 629-5835 to register.
• NICU tour at Norton Women’s & Children’s Hospital: Call (502) 559-3933 to register.

Please view the virtual tour video of the Norton Women’s and Children’s Hospital NICU. This is also a useful example of what to expect in the Norton Children’s Hospital NICU.