Louisville-based Norton Children’s eCare medical providers can care for minor illnesses and injuries in children ages 2 and older through video visits and eVisits available 24/7 every day of the year.

You can access care for your child anytime from your smartphone or computer through your free Norton MyChart account as long as you are in Kentucky or Indiana during the visit. If you don’t have an account, it only takes a few minutes to set up a Norton MyChart account.

Norton Children’s eCare is a great option for getting care for the minor ailments. Access care anytime without having to travel to a provider’s office.

Virtual urgent care visits are billable through Medicaid, Medicare and most major insurance plans. You’ll get the great care you know and expect from a local Norton Healthcare or Norton Children’s provider.

During your video visit, if the provider determines you need a prescription, they will send a prescription request to the pharmacy of your choice. A consultation is not a guarantee of a prescription.

Accessing Your Child’s Norton MyChart Account

We recommend establishing access to your child’s Norton MyChart account before you need it. This is called “proxy access.”

If you already have your own Norton MyChart account, here’s how to request proxy access for your child:

• Log in to your Norton MyChart account using a computer or mobile device.
• Once logged in, choose the “Menu” icon at the top left of the home page. Select “Personalize” from the drop-down menu (under Settings).
• Select “Request access to a minor’s record” Under “Who’s records can I see?”.
• Fill in the details on the form, and select “Submit Request.” The Norton Children’s information management department will use your information to approve your request. This step is necessary for the safety of you and your child’s health information.
• You will receive a notification once proxy access has been set up. When you are logged in to your account, you can toggle between patients in the upper right-hand dropdown menu to log in to your child’s account.

Common Conditions We Treat

Norton Children’s eCare is not for complex, emergency or life-threatening situations. If your condition is serious, call your health provider or 911, or go to the nearest emergency department.

Video visits are available for patients ages 2 and older. Norton Children’s eCare eVisits, which do not require a video call, are available for:

• Ages 5 and older: Lice, ringworm, swimmer’s ear
• Ages 18 and older: Cough, diarrhea, red eye, sinus issues, urinary issues, vaginal discharge/irritation, acne, cold sore, sore throat and poison ivy

Drive-thru testing at Norton Healthcare Express Services is available if testing is needed to rule out conditions such as strep or flu.

Norton Children’s eCare eVisits and video visits are scheduled with a Norton Children’s eCare provider, not with you or your child’s personal primary care or specialty provider. Learn about Norton Telehealth appointments scheduled by your specialty or primary care provider.