United Community Care Network

Norton Children’s is a sponsor of United Community, a coordinated care network of health, education and social care providers. Through the United Community network’s Unite Us shared technology platform, Norton Children’s team members can exchange referrals with community resource partners who may help address patients’ health and social needs.

Having access to the United Community network allows Norton Children’s providers to serve patients who need assistance with services including:

  • Housing and utilities
  • Food assistance
  • Treatment for substance use
  • Mental health
  • Employment
  • Transportation
  • Benefits navigation

Community partners, like Norton Children’s, help United Community with its core goals to:

  • Easily refer and connect clients to local services they need.
  • Improve clients’ health and well-being through strengthened collaboration with partners offering a wide array of services.
  • Improve organizational capacity through accurate referrals and access to a wealth of data on local service delivery.
  • Track the outcomes of all referrals and services delivered for clients.
  • Identify gaps in services to proactively address barriers to care and increase health equity in your community.

     How the referral process works

If you need help with essential services, please speak to one of your care providers about getting connected through the United Community network. The process is secure and confidential within the Unite Us platform

When we refer you to a United Community partner agency, they should reach out to you in three to five days about their services. You may receive the call from a number you don’t recognize, so be sure to have voice mail activated or answer all calls.

Our team that is monitoring referrals will contact the agency to follow up if no action has been taken.

If you are a parent or guardian of a Norton Children’s patient and the community resource agency doesn’t respond to the referral or declines the referral, a Norton Children’s team member will contact you for alternative options. Speak to your Norton Children’s health care provider for more information.

If you are not a Norton Healthcare or Norton Children’s patient, you still can request support. Your request will be processed by the United Community statewide network support team.

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