Story by: Norton Healthcare on April 27, 2020
Phase I of Kentucky’s Healthy at Work plan calls for the reopening of nonurgent/nonemergency health care services, diagnostic radiology and laboratory services. The plan also recommends that telehealth appointments should be used whenever possible, rather than in-person visits. Your health care provider will review your personal situation to assess whether a telehealth appointment is right for you.
We look forward to serving you with compassionate care. Below are answers to some questions you may have about provider office visits moving forward.
Your provider will review your chart the day before your scheduled visit. A staff member will call you to let you know whether you should keep your appointment in person or have a telehealth visit instead. If an in-person appointment is recommended, staff will ask you about COVID-19 risk factors to ensure everyone’s safety for an in-person appointment. If you have certain risk factors or are experiencing symptoms, staff will reevaluate your appointment type and discuss the next steps with you.
A telehealth appointment will be scheduled for you if your provider determines it is appropriate. If an in-person appointment is recommended, and one is available within the next 24 hours, staff will ask you about COVID-19 risk factors to ensure everyone’s safety for an in-person appointment. If you have certain risk factors or are experiencing symptoms, staff will reevaluate your appointment type and discuss the next steps with you.
For more information, including a video about how to prepare for your telehealth appointment, visit
Our goal is to protect our patients against exposure to any virus.
A staff member will check your temperature before you enter the practice. If your temperature is high, staff will explain what you should do next. If your temperature is normal, you will go straight to your exam room for your appointment.
Visitors are not allowed to accompany you. If you require a support person for physical or cognitive needs, tell your provider before your appointment. Children with appointments may be accompanied by one parent or guardian.
For your continued safety, once your visit is complete, we ask that you leave the practice immediately. Our staff will either perform an electronic checkout for you through MyNortonChart, or will call you after your visit.
Telehealth appointments allow you to meet with your provider face-to-face through a secure online video connection. Telehealth appointments are covered by most insurance plans, similar to an office visit. Self-pay options are available.
To be eligible for a telehealth appointment, you must:
Staff will provide additional information to help you prepare for your telehealth appointment.