Norton Children's Hospital

In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.

Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings

We are dedicated to the care and safety of our patients. Our visitor policy is designed to ensure patients have the support they need while limiting exposure to illness and germs. In order to minimize infection risk, we limit the number of visitors to two primary caregivers and four secondary caregivers.

Visitor Guidelines

Inpatient

  • Primary caregivers: Up to two designated primary caregivers are allowed for the length of the child’s hospital stay. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can get into the unit and visit the child at any time.
  • Secondary caregivers: Up to four designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s hospital stay. Secondary caregivers must be age 18 or older.
  • Only two individuals are allowed with the patient at any given time.
  • Caregivers must successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing)

  • Two visitors may accompany the patient.
  • All visitors must successfully complete a health screening form.
  • No one under age 18 can accompany a patient for outpatient services.

Big Changes Are Happening Here!

Kids grow. Kids’ needs grow. So we are growing too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Find Out More


Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for children for more than a century without regard to their families’ ability to pay.

The 300-bed hospital is Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-rated neonatal intensive care unit and serves as the primary pediatric teaching facility for the University of Louisville School of Medicine.

Download Campus Map

Reminders for All Caregivers and Visitors

  • Bring a photo ID and check in at the Welcome Center (located in the main lobby near the parking garage doors) upon arrival to receive a visitor pass.
  • Be healthy and free from fever, cough, cold or stomach virus symptoms and living with people who also are free from these symptoms. Visitors can unintentionally spread germs if someone in their household is ill. Caregivers who have any of these symptoms will not be allowed to visit.
  • Wash hands often, especially before and after visiting. During peak times of illness in the community, children under age 18 are not permitted to visit the intensive care units.
  • Siblings of neonatal intensive care unit patients must have an up-to-date immunization record on file prior to visiting.

Special Circumstances

  • Our social workers will work with families who have circumstances that permit an exception to the visitor rules. They will consult with families, care teams and our infection prevention department if a family has a special situation.

Other Ways Family and Friends Can Share their Support

Aside from visiting, there are many ways family and friends can support families and children during a hospital stay:

  • Video calls using FaceTime, Skype, etc.
  • Greeting cards online or by mail
  • Ordering a surprise from the hospital gift shop by calling (502) 629-6120

Address: 231 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-6000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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