Norton Children's Hospital

In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.

Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings

Norton Children’s Política de Visitante

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Important Information for All Visitors

  • All visitors must be 12 or older, unless a special exception is granted.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Norton Children’s Visitor Policy

Norton Children's Inpatient

  • Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers/visitors may include siblings age 12 or older.
  • Only two individuals are allowed to be at the bedside at any given time. One must be 18 or older.
  • Pediatric patients who have pending COVID-19 tests or have tested positive for COVID-19 may have two designated visitors.
  • One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
  • Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Norton Children's Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

  • No one under age 12 may accompany a patient for outpatient services.
  • Two visitors may accompany the pediatric patient.

Norton Children's Medical Group Doctor’s Offices

  • Two visitors may accompany the pediatric patient; one must be a parent or guardian

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

  • All adult hospital patients may have two visitors at a time, age 12 or older, 24/7.
  • During labor and delivery, you also may have a properly credentialed doula as part of your care team.
  • For patients in isolation:
    • Two visitors, age 12 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per adult patient.


Big Changes Are Happening Here!

Kids grow. Kids’ needs grow. So we are growing too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Find Out More


Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for children for more than a century without regard to their families’ ability to pay.

The 300-bed hospital is Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-rated neonatal intensive care unit and serves as the primary pediatric teaching facility for the University of Louisville School of Medicine.

Download Campus Map

Reminders for All Caregivers and Visitors

  • Bring a photo ID and check in at the Welcome Center (located in the main lobby near the parking garage doors) upon arrival to receive a visitor pass.
  • Be healthy and free from fever, cough, cold or stomach virus symptoms and living with people who also are free from these symptoms. Visitors can unintentionally spread germs if someone in their household is ill. Caregivers who have any of these symptoms will not be allowed to visit.
  • Wash hands often, especially before and after visiting. During peak times of illness in the community, children under age 18 are not permitted to visit the intensive care units.
  • Siblings of neonatal intensive care unit patients must have an up-to-date immunization record on file prior to visiting.

Special Circumstances

  • Our social workers will work with families who have circumstances that permit an exception to the visitor rules. They will consult with families, care teams and our infection prevention department if a family has a special situation.

Other Ways Family and Friends Can Share their Support

Aside from visiting, there are many ways family and friends can support families and children during a hospital stay:

  • Video calls using FaceTime, Skype, etc.
  • Greeting cards online or by mail
  • Ordering a surprise from the hospital gift shop by calling (502) 629-6120

Address: 231 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-6000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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Norton Children’s Medical Group

Norton Children’s Medical Group, affiliated with the UofL School of Medicine, offers pediatric primary care at more than 20 locations throughout Louisville and Southern Indiana.
Make an appointment
(502) 629-KIDS (5437) Option 3


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