Norton Children's Hospital

Limited entrances

Norton Children’s Hospital entry for patients and visitors has been limited. Two entrances are available 24/7:

  • Main entrance from the first floor of the parking garage off Abraham Flexner Way.
  • Emergency department entrance from the lower level of the garage.

No entry is available from the Chestnut Street entrance. Pedway and medical office building entrances are restricted.

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

No-visitor policy

To keep our patients and team members safe, we now have a no-visitor policy with few exceptions until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.

Some exceptions include:

  • In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
  • Patients who are physically or cognitively impaired (one visitor)
  • Patients at the end of life (two visitors)
  • Pediatric patients,* including NICU (two visitors)
  • Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
  • Maternity patients: One partner and one birth support person if applicable ( e.g. doula)

*Pediatric patients are children ages 17 and younger.

Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.

Important information for all visitors

  • When visiting, we ask all guests to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
  • All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
  • Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.

In addition:

Doctors’ offices and outpatient medical centers

  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • All patients will complete a health screening prior to their appointment.
  • Pediatric patients can have one parent or guardian in the exam room.

Elective surgeries and outpatient appointments

  • We are limiting surgeries to urgent and emergency situations.
  • Outpatient appointments may be done via Norton eCare video visit or over the phone, or they may be rescheduled.
  • Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.KY.gov.

Big Changes Are Happening Here!

Kids grow. Kids’ needs grow. So we are growing too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Find out more

Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for childrenfor more than a century without regard to their families’ ability to pay.

The 300-bed hospitalis Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-rated neonatal intensive care unit and serves as the primary pediatricteaching facility for the University of Louisville School of Medicine.

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Norton Children’s Hospital Visitor Guidelines

  • Primary caregivers: Up to four primary caregivers who are age 18 or older (unless they are the parents/guardians of the patient) may visit. Primary caregivers will have their fingerprints registered with the visitor management system, allowing entry to the unit and visits with the child at any time.
  • Siblings: Up to four siblings ages 3 to 17 are welcome to visit during standard visiting hours of 9 a.m. and 9 p.m. Siblings are not permitted to visit the neonatal intensive care unit during cold and flu season.
  • Secondary caregivers: Up to six secondary caregivers, including those under age 18, may visit between 9 a.m. and 9 p.m. Secondary caregivers must be over age 18 to visit the neonatal intensive care unit.
  • Pastoral visits: Up to two members of clergy are welcome to visit during standard visiting hours, 9 a.m. and 9 p.m.

Reminders for All Caregivers and Visitors

  • Bring a photo ID and check in at the Welcome Center (located in the main lobby near the parking garage doors) upon arrival to receive a visitor pass.
  • Be healthy and free from fever, cough, cold or stomach virus symptoms and living with people who also are free from these symptoms. Visitors can unintentionally spread germs if someone in their household is ill. Caregivers who have any of these symptoms will not be allowed to visit.
  • Wash hands often, especially before and after visiting. During peak times of illness in the community, children under age 18 are not permitted to visit the intensive care units.
  • Siblings of neonatal intensive care unit patients must have an up-to-date immunization record on file prior to visiting.

Special Circumstances

  • Our social workers will work with families who have circumstances that permit an exception to the visitor rules. They will consult with families, care teams and our infection prevention department if a family has a special situation.

Other Ways Family and Friends Can Share their Support

Aside from visiting, there are many ways family and friends can support families and children during a hospital stay:

  • Video calls using FaceTime, Skype, etc.
  • Greeting cards online or by mail
  • Ordering a surprise from the hospital gift shop by calling (502) 629-6120

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Address: 231 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-6000


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