Norton Children's Hospital

Entry Points

  • Main: 24/7 daily from the first floor parking garage entrance
  • Emergency Department: 24/7 daily located from lower level garage entrance
  • Pedways: Restrictions in place from pedways and medical office buildings
  • Staff: 24/7 daily at the following entry point that require an ID badge to accessoSoutheast stairwell entrance

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

For important updates to our visitor policy, please visit

Big Changes Are Happening Here!

Kids grow. Kids’ needs grow. So we are growing too! We are in the midst of a $78.3 million construction project. Here’s what you need to know to get around our hospital campus.

Find out more

Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for children for more than a century without regard to their families’ ability to pay.

The 300-bed hospital is Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-rated neonatal intensive care unit and serves as the primary pediatric teaching facility for the University of Louisville School of Medicine.

Download Campus Map

Norton Children’s Hospital Visitor Guidelines

  • Primary caregivers: Up to four primary caregivers who are age 18 or older (unless they are the parents/guardians of the patient) may visit. Primary caregivers will have their fingerprints registered with the visitor management system, allowing entry to the unit and visits with the child at any time.
  • Siblings: Up to four siblings ages 3 to 17 are welcome to visit during standard visiting hours of 9 a.m. and 9 p.m. Siblings are not permitted to visit the neonatal intensive care unit during cold and flu season.
  • Secondary caregivers: Up to six secondary caregivers, including those under age 18, may visit between 9 a.m. and 9 p.m. Secondary caregivers must be over age 18 to visit the neonatal intensive care unit.
  • Pastoral visits: Up to two members of clergy are welcome to visit during standard visiting hours, 9 a.m. and 9 p.m.

Reminders for All Caregivers and Visitors

  • Bring a photo ID and check in at the Welcome Center (located in the main lobby near the parking garage doors) upon arrival to receive a visitor pass.
  • Be healthy and free from fever, cough, cold or stomach virus symptoms and living with people who also are free from these symptoms. Visitors can unintentionally spread germs if someone in their household is ill. Caregivers who have any of these symptoms will not be allowed to visit.
  • Wash hands often, especially before and after visiting. During peak times of illness in the community, children under age 18 are not permitted to visit the intensive care units.
  • Siblings of neonatal intensive care unit patients must have an up-to-date immunization record on file prior to visiting.

Special Circumstances

  • Our social workers will work with families who have circumstances that permit an exception to the visitor rules. They will consult with families, care teams and our infection prevention department if a family has a special situation.

Other Ways Family and Friends Can Share their Support

Aside from visiting, there are many ways family and friends can support families and children during a hospital stay:

  • Video calls using FaceTime, Skype, etc.
  • Greeting cards online or by mail
  • Ordering a surprise from the hospital gift shop by calling (502) 629-6120

Address: 231 E. Chestnut St.
Louisville, KY 40202

Main Phone: 502-629-6000








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