In an effort to curb the spread of COVID-19, the front entrance of the hospital at 231 E. Chestnut St. is closed. The Norton Children’s Hospital emergency department is open around the clock and accessible via the hospital parking garage at 210 Abraham Flexner Way, Louisville, Kentucky.
Additionally, we have made the decision to suspend valet services in the parking garage. If you need assistance, please contact the office you are visiting and someone will be happy to help you.
Main: 24/7 daily from the first floor parking garage entrance
Emergency department: 24/7 daily located from lower level garage entrance
Pedways: Restrictions in place from pedways and medical office buildings
A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.
Important Information for All Visitors
All visitors must be 18 or older, unless a special exception is granted.
When rotating visitors for a patient, anyone not in a patient room is required to the leave the facility.
Anyone who is ill is asked to not visit or accompany patients.
If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.
Norton Children’s Visitor Policy
Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
Secondary caregivers: Up to two designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers must be age 18 or older.
Only two individuals allowed to be at the bedside at any given time.
Pediatric patients who have tested positive for COVID-19 may have one designated visitor.
One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
Caregivers will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
Compassionate visitation exceptions will be made on a case-by-case basis.
Norton Children’s Hospital is Kentucky and Southern Indiana’s only full-service, free-standing pediatric hospital. Along with its predecessor hospitals, Norton Children’s Hospital has cared for children for more than a century without regard to their families’ ability to pay.
The 300-bed hospital is Louisville’s only Level I Pediatric Trauma Center, provides the area’s highest-rated neonatal intensive care unit and serves as the primary pediatric teaching facility for the University of Louisville School of Medicine.
Bring a photo ID and check in at the Welcome Center (located in the main lobby near the parking garage doors) upon arrival to receive a visitor pass.
Be healthy and free from fever, cough, cold or stomach virus symptoms and living with people who also are free from these symptoms. Visitors can unintentionally spread germs if someone in their household is ill. Caregivers who have any of these symptoms will not be allowed to visit.
Wash hands often, especially before and after visiting. During peak times of illness in the community, children under age 18 are not permitted to visit the intensive care units.
Siblings of neonatal intensive care unit patients must have an up-to-date immunization record on file prior to visiting.
Our social workers will work with families who have circumstances that permit an exception to the visitor rules. They will consult with families, care teams and our infection prevention department if a family has a special situation.
Other Ways Family and Friends Can Share their Support
Aside from visiting, there are many ways family and friends can support families and children during a hospital stay:
Video calls using FaceTime, Skype, etc.
Greeting cards online or by mail
Ordering a surprise from the hospital gift shop by calling (502) 629-6120
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