All projects and special visits must be approved and scheduled by the Group Visit Team.
All groups requesting a visit to Norton Children’s Hospital are encouraged to apply at least three weeks prior to the date they wish to visit. Please understand dates and times cannot be guaranteed. Visits may occur during the mornings or afternoons, Monday through Friday, as the schedule allows.
Before Your Visit
Prior to filling out the application, we ask that you carefully review the following information:
- Visitors to patient care areas must:
- Be at least 18 years old
- Have current vaccinations
- Be free of illnesses (fever, sore throat, cold, etc.)
- Groups are limited to nine visitors total. Groups of nine or less are divided into smaller groups and will visit one unit each.
- Your group should plan to have enough items for each patient on every unit you are visiting. Each unit has approximately 25 patients. For example, if your group contains nine people, you will be divided into three groups of three, and each subgroup will visit one unit each. So you will need enough items for 75 patients.
- No more than three members of a group will visit one unit. This is to ensure our patients are not overwhelmed by a large group of people. This is subject to change as needed per the group visits team or infection prevention.
- Please confirm the number of guests in your group to ensure that we have enough staff members to escort you throughout the hospital.
- Visits will last no more than one hour.
- Please arrive on time for your scheduled visit. Call the appropriate contact if you are going to be late. If you are running late, your visit or activity may need to be rescheduled.
- Gifts or items given should be appropriate for children of all ages and backgrounds. Avoid content that deals with emotionally threatening themes, such as death, illness, specific religious connotation, etc.
- To protect the privacy of patients and their families, we are required to have consent before allowing you to take photos or video. If your group is planning to take photos or video during your visit or if there is media interest in your visit, please specify this on your application. All media releases must be reviewed by the Norton Healthcare Marketing and Communications Department prior to release.
- Items must be new and in original packaging. Due to infection control policies, we cannot accept homemade or used items.
Infection Control Guidelines:
- Infection control is a high priority for the welfare of our patients, families and visitors.
- Do not enter the hospital if you have any signs or symptoms of illness, such as cough, cold, fever, nausea, vomiting or diarrhea. Do not enter the hospital if you recently have been exposed (within three weeks) to a communicable disease such as chickenpox.
- Wash your hands or use hand sanitizer before and after seeing each patient.
- Avoid close face-to-face contact with patients.
- Wash your hands before leaving the hospital.
- It’s important to follow the instructions of the staff member guiding your group in order to adhere to infection control protocols.
Interacting With Patients
Respect the patients’ right to privacy and confidentiality. Please do not ask a patient or family member the reason for the child’s admission to the hospital. Hospital staff cannot give detailed information about individual children but would be happy to provide general information about the types of illness and injuries that bring children to Norton Children’s Hospital. Group members are encouraged to ask general questions about the patients and services provided at the hospital.
- Do not share any information about patients and their families with anyone outside the hospital.
- Be empathetic but do not display pity toward the children.
- Each group member should give his or her attention to the patients, not to other members of the group, the television or other distractions in the hospital.
- It’s important to follow the instructions of the hospital staff member who is escorting the group and to stay with the group leader at all times.
- Be enthusiastic and positive about your interactions. Enjoy your interactions but follow the patient’s lead. If he or she is tired, end the interaction.
- Respect the diversity of cultures and values of the families.
If your group is comfortable visiting children in the hospital after reading these guidelines and the group can meet the infection control standards, complete and submit the application below.
Applications will be evaluated according to the benefit and interests of our patients and the availability of our schedule and staffing. If the application is accepted, the group will be contacted by a hospital staff person within three weeks of submitting the application to confirm the date, time, activity, contact information and meeting place. If the application is not accepted, the group will be contacted with an explanation of why the application could not be accepted.
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