In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.
To keep our patients and team members safe, we now have a no-visitor policy with few exceptions until further notice. This is a proactive measure to reduce the spread of COVID-19. All Norton Healthcare hospitals, doctors’ offices and medical centers are following this policy.
Some exceptions include:
In-person discharge instructions for inpatients or urgent/ emergency procedures (one visitor)
Patients who are physically or cognitively impaired (one visitor)
Patients at the end of life (two visitors)
Pediatric patients,* including NICU (two visitors)
Pediatric patients* who are pending or positive for COVID-19 (one visitor). The visitor must not have COVID-19.
Maternity patients: One partner and one birth support person if applicable ( e.g. doula)
*Pediatric patients are children ages 17 and younger.
Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.
Important information for all visitors
When visiting, we ask all guests to wash their hands with soap and water for 20 seconds when entering and leaving patient rooms.
All visitors will be screened upon entering the hospital. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms should stay home.
Any visitor granted an exception must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the hospital.
Doctors’ offices and outpatient medical centers
Adult patients cannot be accompanied into their appointment.
If a patient needs additional support, they should let their provider know prior to their appointment.
All patients will complete a health screening prior to their appointment.
Pediatric patients can have one parent or guardian in the exam room.
Elective surgeries and outpatient appointments
We are limiting surgeries to urgent and emergency situations.
Outpatient appointments may be done via Norton eCare video visit or over the phone, or they may be rescheduled.
Your provider’s office will contact you if there is a change to your scheduled appointment, surgery or procedure.
Thank you for your cooperation and understanding. Please contact your provider if you have any questions.
For more information about COVID-19, visit the Kentucky Department for Public Health’s website at KYCOVID19.KY.gov.
About Norton Women’s & Children’s Hospital
Norton Women’s & Children’s Hospital provides highly skilled, compassionate care in a state-of-the-art facility dedicated to the unique needs of women and children.
NicView is offered at Norton Women’s & Children’s Hospital!
Coming soon to Norton Children’s Hospital NICU
Stay connected to your baby when you can’t be at the hospital
NicView is a camera system placed near your baby’s bed that allows you to view a secure live video stream of your baby. See your baby from any computer, smartphone or tablet with an internet connection.
To receive access to NicView, contact your nurse or physician.
Log in to NicView
Named one of the Best Places to Give Birth in America by FitPregnancy.com, Norton Women’s & Children’s Hospital offers a wide range of medical services for women and children in a family-centered, nurturing environment at its St. Matthews campus, which is uniquely designed to promote a sense of healing. The hospital also provides high-quality emergency, inpatient and outpatient care for men.
Norton Women’s & Children’s Hospital provides the following services for children and adolescents:
Pediatric emergency services
Renovated operating rooms, including four pediatric operating rooms
A redesigned 40-bed Level III neonatal intensive care unit (NICU)
A 14-bed inpatient pediatric unit
Diagnostic imaging and testing capabilities for children
Child life specialists and pet therapy
Marshall Family Pediatric Orthopedic and Rehabilitation Center
Pediatric Sleep Center
Maternal Fetal Medicine specialists
Music therapy services for infants in the NICU
Norton Neuroscience Institute Headache & Concussion Center
Norton Women’s & Children’s Hospital, a 363-bed, full-service hospital and medical campus, is dedicated to the unique needs of women and children while continuing to provide emergency, inpatient and outpatient care for men.