Norton Children's Medical Center

Entry Points

  • Main: 6 a.m. to 6 p.m. Mon – Fri at the main outpatient service location in front of the building
  • Emergency Department: 24/7 daily located at the side of the building
  • Staff: Daily at the following entry points that require an ID badge to accesso
    • Main Entrance (6 a.m. – 6 p.m. Mon – Fri)
    • Emergency Department (24/7)

In an effort to curb the spread of COVID-19, we have made the decision to suspend Valet Services. If you need assistance, please contact the office you are visiting and they would be happy to help you.

Norton Children’s Política de Visitante

Health Care Mask Requirements

A Kentucky executive order requires patients, visitors and employees to wear masks in patient care facilities such as hospitals and doctors’ offices beyond June 11, 2021. Norton Healthcare requires children ages 2 and older to wear masks in health care settings.

Important Information for All Visitors

  • All visitors must be 18 or older, unless a special exception is granted.
  • When rotating visitors for a patient, anyone not in a patient room is required to the leave the facility.
  • Anyone who is ill is asked to not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Pediatrics

Norton Children’s Visitor Policy

Inpatient

  • Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers: Up to two designated secondary caregivers may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers must be age 18 or older.
  • Only two individuals allowed to be at the bedside at any given time.
  • Pediatric patients who have tested positive for COVID-19 may have one designated visitor.
  • One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
  • Caregivers will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate visitation exceptions will be made on a case-by-case basis.

Outpatient (Emergency/Surgery/Testing/Doctor’s Offices)

  • Two visitors may accompany the pediatric patient.
  • No one under age 18 may accompany a patient for outpatient services unless they are the parents/guardians of the patient.

Adult

Adult Inpatient Facilities

  • All adult hospital inpatients, except those in isolation, may have one visitor at a time, age 18 or older, 24/7.
  • During labor and delivery, maternity patients may have two support persons, ages 18 or older, and a properly credentialed doula.
  • Labor and delivery patients, outside of the delivery, may have two visitors ages 18 or older.
  • For patients in isolation:
    • One designated visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Outpatient Departments and Surgery

One adult visitor, age 18 or older, is allowed per patient.

Emergency Department

One visitor, age 18 or older, per adult patient.

  • For patients in isolation:
    • One visitor, age 18 or older, for most isolation patients, including those in COVID-19 isolation.
      • No visitor for patients with COVID-19 who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
    • All visitors must strictly follow PPE guidelines and must stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.

Doctors’ Offices and Outpatient Medical Center Appointments, Including Norton Cancer Institute

One visitor, age 18 or older, per adult patient.


About Norton Children’s Medical Center

Norton Children’s Medical Center is a unique regional facility designed “Just for Kids” that brings the compassionate, skilled pediatric care of Norton Children’s Hospital to residents of northeastern Jefferson County and the surrounding area. Norton Children's Medical Center is about 10 minutes from Southern Indiana and the new Lewis and Clark Bridge. The medical center features:
  • A 24/7 pediatric emergency room department
  • Outpatient surgical services
  • Diagnostic testing: full-service testing capabilities, including MRI, CT, ultrasound, fluoroscopy and X-rays; pediatric sedation services are available
  • Child life therapy: A team works with children and their families to reduce fear and anxiety about unfamiliar surroundings or procedures.

Emergency room and outpatient services

4910 Chamberlain Lane Louisville, KY 40241 Open 24 hours

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Address: 4910 Chamberlain Lane
Louisville, KY 40241

Main Phone: 502-629-2000


Mon: ALLDAY

Tue: ALLDAY

Wed: ALLDAY

Thu: ALLDAY

Fri: ALLDAY

Sat: ALLDAY

Sun: ALLDAY

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