Norton Children's Medical Center

Visitor policy

Following state guidelines, Norton Healthcare has lifted its no-visitor policy. However, for the protection of our patients, providers and employees, the policy still limits visitors.

What’s new

  • Maternity patients may now have a properly-credentialed doula in addition to one visitor. After delivery, the mother may have the one visitor for the duration of her hospital stay, including overnight.
  • Obstetrics patients may now have one visitor during the second trimester ultrasound
  • All inpatients at Norton Healthcare’s adult-service hospitals may have one visitor at any time, including overnight. Patients at Norton Children’s Hospital previously had been allowed an overnight parent or guardian.

Important information for all visitors

  • All visitors should arrive wearing a mask.
  • All visitors will be screened when entering a Norton Healthcare facility. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • Any visitor must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility.

Hospitals

  • Adult inpatients at Norton Healthcare hospitals (except those with COVID-19 or those in isolation) may have one visitor in their room at any time, including overnight.
  • Patients at end of life may have two visitors.
  • Maternity patients may now have a properly-credentialed doula in addition to one visitor. After delivery, the mother may have the one visitor for the duration of her hospital stay, including overnight.
  • Pediatric patients:
    • Pediatric patients, including neonatal intensive care unit (NICU), may have two visitors who are parents or guardians.
    • Pediatric patients who test positive for COVID-19 or for whom a COVID-19 test is pending may have one parent or guardian visitor. The visitor must not have COVID-19.
  • Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.
  • Visitors may bring a meal or snack for themselves.

Emergency departments

  • Adult patients may have one person accompany them into the facility.
  • Pediatric patients may have two parents/guardians accompany them.

Doctors’ offices and outpatient medical center appointments

  • Obstetrics patients may now have one visitor during the second trimester ultrasound
  • Patients should wait in their vehicles or outside the office and call or text the office before coming in.
  • All patients (and parents/guardians of pediatric patients) should arrive wearing a mask and will complete a health screening prior to their appointment.
  • Adult patients cannot be accompanied into their appointment.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • Pediatric patients:
    • Pediatric patients may have one parent or guardian in the exam room.
    • Pediatric patients may have two visitors (parents/guardians) in an outpatient unit.

Inpatient and outpatient surgeries and procedures

  • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
  • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
  • All patients and visitors should arrive wearing a mask and will complete a health screening when entering the facility.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit NortonHealthcare.com/COVID-19.


About Norton Children’s Medical Center

Norton Children’s Medical Center is a unique regional facility designed “Just for Kids” that brings the compassionate, skilled pediatric care of Norton Children’s Hospital to residents of northeastern Jefferson County and the surrounding area. Norton Children's Medical Center is about 10 minutes from Southern Indiana and the new Lewis and Clark Bridge. The medical center features:
  • A 24/7 pediatric emergency room department
  • Outpatient surgical services
  • Diagnostic testing: full-service testing capabilities, including MRI, CT, ultrasound, fluoroscopy and X-rays; pediatric sedation services are available
  • Child life therapy: A team works with children and their families to reduce fear and anxiety about unfamiliar surroundings or procedures.

Emergency room and outpatient services

4910 Chamberlain Lane Louisville, KY 40241 Open 24 hours

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Address: 4910 Chamberlain Lane
Louisville, KY 40241

Main Phone: 502-629-2000


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