Frequently Asked Questions
Will I be able to see the same health care provider I see now?
Yes. Your provider will be part of the affiliation, and our primary goal is to minimize any disruptions in patient care.
Will the name of the practice/doctor’s office be changing?
Yes. The practice name will be changing to reflect its association with Norton Children’s Medical Group. For example, UofL Physicians – Pediatric Cardiology will now be Norton Children’s Cardiology. Norton Children’s Medical Group will communicate the name of the new practice in advance to ensure you are aware of the changes.
Will the staff my family is used to seeing still be there when we come in for appointments, labs and tests?
Clinic staff are included in the affiliation, and our primary goal is to minimize any disruptions in patient care. Your care team will continue to provide the same great level of care to your child as they do today.
Will the location of the practice be changing?
The combined organizations will be evaluating practice locations. Most will remain unchanged, with the focus on patient access. If any of the practices you see will be moving, we will communicate this change with you in advance.
Will you still be coming to your multiple outreach locations around the state?
Norton Children’s Medical Group and UofL are committed to caring for families from across the region. To that end, provider outreach clinics will continue with plans to evaluate opportunities to expand care across the region.
Will the phone number of the practice be changing?
No. Your provider’s office number will stay the same.
Will the hours of operation for the practice be changing?
Our goal is to minimize disruptions to patient care and ensure you have access to care. If any changes occur, you will be notified well in advance.
When will all changes take effect?
Our goal for full partnership is early 2020 with a current goal of March 1, 2020.
What happens to my prior billing balances with UofL Physicians?
Any balances with UofL or UofL Physicians will remain with those entities. You can work directly with UofL Physicians customer service on existing balances by calling (502) 588-6000.
Will my bill still come from UofL after the transition?
After the affiliation, for services provided through Norton Children’s Medical Group providers, you will receive your billfrom Norton Children’s Medical Group. You also will be able to conveniently pay that bill through MyNortonChart. Note you may receive bills from other providers/entities separate from Norton Children’s Medical Group for any services provided by those organizations.
Will my insurance still be accepted?
Until Feb. 29, 2020, our practice is part of UofL Physicians, and there will be no changes to the insurance plans we accept. After the transition on March 1, 2020, we do not anticipate many changes to the types of insurances we accept. If there are any changes after the transition date that impact the care you receive with us, you will be notified in advance. Norton Children’s Medical Group will work with patients on a case-by-case basis to understand impacts. For details on coverage and information about copays, please contact your insurance company.
Will the labs still be covered by my insurance through Quest, or are those changing?
Norton Children’s Medical Group and UofL will be assessing this service and will make a decision to limit patient impact. CPA Lab, a Norton Healthcare entity, currently provides lab services at the Novak Center for Children’s Health.
Will my currently scheduled appointments stay the same, or will the dates and times be rescheduled?
At this time, we anticipate no changes to appointment times. If any appointment should need to be rescheduled for any reason, you will be notified well in advance.
Will I still have access to my child’s medical records, prior labs and diagnostic tests? How do I access them?
Yes. You will have access to your child’s medical records. Norton Children’s Medical Group and UofL Physicians/UofL are working on a process to easily transition your child’s records. Upon the affiliation, you will be able to open a free MyNortonChart account, which provides convenient online and mobile access to records and allows you to communicate with your provider. Your child’s office will work with you before March 1, 2020, to assist you in getting access to medical records.
Do I have to get another referral from my pediatrician to see specialists?
Your insurance company may require an updated referral, however, Norton Children’s Medical Group staff will work to ensure existing referrals can be transitioned as needed.
How will I refill my existing prescriptions?
Once the changes take effect, you can either send a prescription refill request to the practice through MyNortonChart or have your pharmacy call the practice.
Is my parking now going to be paid for?
Norton Children’s Medical Group is currently evaluating parking, and more information will be shared prior to the integration of the organizations.
Will there be any additional paperwork or items that I need to now bring to my appointment? Norton Children’s Medical Group will assess all office practices with a focus on patient convenience.
Will I be considered a new patient since I don’t have a Norton Children’s doctor now?
If you are an existing patient with your current provider, you will not be considered a “new” patient for billing/insurance purposes.
How will my child’s care at Norton Children’s Hospital be affected? Will there be any changes at the hospital?
Norton Children’s Hospital will continue to provide the same services to its patients. This integration allows inpatient hospital providers to have easier access to your child’s records from a Norton Children’s outpatient clinic, as both entities will use the same electronic medical records system once the integration is complete.
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