Before Your COVID-19 Test

What Are the Signs of COVID-19?

As medical guidelines change in response to the pandemic, please refer to the Center for Disease Control and Prevention (CDC) for guidance.

When Should I Get Tested for COVID-19?

As medical guidelines change in response to the pandemic, please refer to the Center for Disease Control and Prevention (CDC) for guidance.

What to Know About Your Appointment

Testing that includes a visit with a provider is available at Norton Immediate Care Center, Norton Children’s Medical Group, Norton Community Medical Associates and Norton Prompt Care at Walgreens locations. You also may use Norton eCare virtual care, available 24/7, to discuss your symptoms with a provider and get scheduled for COVID-19 testing. COVID-19 tests without a provider visit are available at all Norton Immediate Care Center locations and Norton Healthcare Express Services.

If you are visiting Norton Express Services, follow these instructions carefully:

  • Drive around the back of the building. Pull into the open lane and remain in your car. Staff will guide you through the process. Please follow the instructions and signs.
  • For the protection of patients and staff, we ask that everyone in the vehicle wear a face covering.
  • Stay in your vehicle at all times. A team member will come to you to perform the test.
  • You cannot use a cellphone while in the testing area.

What Should I Bring to My Appointment?

It is suggested to bring any photo ID and insurance information, if applicable. Please bring a face covering, for the protection of patients and staff, we ask that everyone in a Norton Healthcare facility wear a mask.

What Type of Testing Is Offered?

Norton Healthcare is currently offering rapid and laboratory send-out PCR COVID-19 testing.

COVID-19 Send-Out PCR lab tests are recommended by the CDC. Result typically take 24-72 hours to return from our lab partner.

COVID-19 Rapid PCR tests provide results in 24 hours, however, this test is currently reserved for symptomatic, high risk patients.

How Long Does It Take to Get My Test Results?

Send-out lab test results typically take 24-72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capabilities and patient demand.

Rapid PCR test results provide results within 24 hours and are normally reserved for our symptomatic, high risk patients.

Your results will be sent electronically to your MyNortonChart account.

Are Return-to-work/school or Travel COVID-19 Tests Available?

If you need proof of a negative COVID-19 test result, test results are available electronically and securely through your MyNortonChart account. If you are asymptomatic and needing a test result, please schedule an appointment at Norton Healthcare Express Services. If you need specific documentation for traveling internationally, schedule an appointment at Norton Healthcare Express Services (drive-thru location). Before seeking a COVID-19 test for travel, please confirm the type of COVID-19 test required for entry prior to your visit.

How Much Does Testing Cost?

Many insurance companies cover the cost of COVID-19 testing, but it’s always a good idea to contact your insurance provider to confirm your coverage. All locations accept most insurance plans. If you prefer to pay for the test yourself, payment will be due at your visit. Cost of visit may vary depending on type of COVID-19 test required. Other providers, including community COVID-19 testing sites, may provide COVID-19 testing free of charge to those without insurance.

Is Antibody Testing Available?

An antibody test is a blood test that looks for signs of a past infection with the virus that causes COVID-19. The test requires an IV blood draw and is available for healthy adults at Norton Community Medical Associates primary care locations. Antibody testing is not available for children at this time.

What If I Have Further Questions?

Call (502) 861-4611, option 1, for more information. Select option 2 if you have questions about your test results.


COVID-19 Vaccines

Norton Children’s has opened COVID-19 vaccination appointments for kids ages 12 and older.
Schedule Online

COVID-19 Tests

Schedule Online

Call (502) 861-4611, option 1

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