Before Your COVID-19 Test

UPDATED Dec. 30, 2021: Due to an increase in demand for COVID-19 testing, locations may not be able to see those who arrive less than two hours before closing without an appointment. Norton Immediate Care Centers do not have appointments, but slots for reserving your spot in line to wait at home may be available. Those with no symptoms or mild symptoms are encouraged to seek testing at Norton Healthcare Express Services drive-thru testing location or consult with a health care provider remotely via Norton eCare.

We appreciate your patience during this time of increased demand for testing.

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What Are the Signs of COVID-19?

As medical guidelines change in response to the pandemic, please refer to the Centers for Disease Control and Prevention (CDC) for guidance.

When Should I Get Tested for COVID-19?

As medical guidelines change in response to the pandemic, please refer to the Centers for Disease Control and Prevention (CDC) for guidance.

What Should I Know About My Appointment

Testing that includes a visit with a provider is available at Norton Immediate Care Center, Norton Children’s Medical Group, Norton Community Medical Associates and Norton Prompt Care at Walgreens locations. You also may use Norton eCare virtual care, available 24/7, to discuss your symptoms with a provider and get scheduled for COVID-19 testing.

COVID-19 tests without a provider visit are available at Norton Healthcare Express Services by appointment.

If you are visiting Norton Healthcare Express Services, follow these instructions carefully:

  • Drive around the back of the building. Pull into the open lane and remain in your car. Staff will guide you through the process. Please follow the instructions and signs.
  • For the protection of patients and staff, we ask that everyone in the vehicle wear a face covering.
  • Stay in your vehicle at all times. A team member will come to you to perform the test.
  • You cannot use a cellphone while in the testing area.

What Should I Bring to My Appointment?

Bring any photo ID and insurance information, if applicable. You will need to wear a face covering. For the protection of patients and staff, we ask that everyone in a Norton Healthcare facility wear a mask.

What Type of Testing Is Offered?

Norton Healthcare currently is offering rapid and laboratory send-out PCR COVID-19 testing as well as antigen tests that are conducted in-office.

Send-out PCR COVID-19 lab tests are recommended by the CDC. Results typically take 24 to 72 hours to return from our lab partner.

Results of COVID-19 rapid PCR tests are available in 24 hours; however, supply may vary by location.

Antigen tests conducted in-office usually produce results within 30 minutes.

How Long Does It Take to Get My Test Results?

Send-out lab test results typically take 24 to 72 hours to return from our lab partner. Please note that the return of results is an estimate and is subject to lab capabilities and patient demand.

Rapid PCR and on-site antigen tests provide results within 24 hours and normally are reserved for our symptomatic, high-risk patients.

Your results will be sent electronically to your MyNortonChart account.

Are Return-to-work/school or Travel COVID-19 Tests Available?

If you need proof of a negative COVID-19 test result, test results are available electronically and securely through your MyNortonChart account. If you do not have symptoms and need a test, please schedule an appointment at Norton Healthcare Express Services.

If you need specific documentation for traveling internationally, schedule an appointment at Norton Healthcare Express Services (drive-thru location). Before seeking a COVID-19 test for travel, please confirm the type of COVID-19 test required for entry prior to your visit.

How Much Does Testing Cost?

Many insurance companies cover the cost of COVID-19 testing, but it’s always a good idea to contact your insurance provider to confirm your coverage. COVID-19 testing for travel is also billed through insurance. All locations accept most insurance plans. If you prefer to pay for the test yourself, payment will be due at your visit. Cost may vary depending on type of COVID-19 test required. Other providers, including community COVID-19 testing sites, may provide COVID-19 testing free of charge to those without insurance.

Is Antibody Testing Available?

An antibody test is a blood test that looks for signs of a past infection with the virus that causes COVID-19. The test requires an IV blood draw and is available for healthy adults at Norton Community Medical Associates primary care locations. Antibody testing is not available for children at this time.

What If I Have Further Questions?

Call (502) 861-4611, option 1, for more information. Select option 2 if you have questions about your test results.


COVID-19 Vaccines

Norton Children’s has opened COVID-19 vaccination appointments for kids ages 6 months and older.
Schedule Online

COVID-19 Tests

Schedule Online

Call (502) 861-4611, option 1

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