Doulas, one overnight visitor allowed as Norton Healthcare eases policies

Visitor policy

Following state guidelines, Norton Healthcare has lifted its no-visitor policy. However, for the protection of our patients, providers and employees, the policy still limits visitors.

What’s new

  • Maternity patients now may have a properly credentialed doula in addition to their one support person.
  • Obstetrics patients may now have one visitor for the second-trimester ultrasound.
  • All inpatients at Norton Healthcare’s adult-service hospitals may have one visitor at any time, including overnight. Patients at Norton Children’s Hospital previously had been allowed a parent or guardian to stay overnight.

Important information for all visitors

  • All visitors should arrive wearing a mask.
  • All visitors will be screened when entering a Norton Healthcare facility. Those with fever, cough, shortness of breath, runny nose, body aches or respiratory symptoms will not be allowed entry.
  • All visitors should wash their hands with soap and water for 20 seconds or apply hand sanitizer when entering and leaving patient rooms.
  • Any visitor must stay in the patient’s room the entire time of the visit. Once the visitor leaves the patient’s room, they must leave the facility.

Hospitals

  • Adult inpatients at Norton Healthcare hospitals (except those with COVID-19 or those in isolation) may have one visitor in their room at any time, including overnight.
  • Patients at the end of life may have two visitors.
  • Maternity patients may have one designated support person for labor, delivery and the duration of the mother’s hospital stay. The one designated support person must remain the support person throughout the mother’s stay. Maternity patients also may have a properly credentialed doula in addition to their support person.
  • Pediatric patients:
    • Children and infants in the neonatal intensive care unit (NICU) may have two visitors who are parents or guardians. One parent or guardian can stay overnight.
    • Children who test positive for COVID-19 or for whom a COVID-19 test is pending may have one parent or guardian visitor. The visitor must not have COVID-19.
  • Clergy: We welcome clergy for patients in palliative care, emergency care and hospice care.
  • Visitors may bring a meal or snack for themselves.

Emergency departments

  • Adult patients may have one person accompany them into the facility.
  • Pediatric patients may have two parents/guardians accompany them.

Doctors’ offices and outpatient medical center appointments

  • Patients should wait in their vehicles or outside the office and call or text the office before coming in.
  • All patients (and parents/guardians of pediatric patients) should arrive wearing a mask and will complete a health screening prior to their appointment.
  • Adult patients cannot be accompanied into their appointment, except obstetrics patients coming for their second-trimester ultrasound. They may have one visitor.
  • If a patient needs additional support, they should let their provider know prior to their appointment.
  • Pediatric patients:
    • May have one parent or guardian in the exam room. If necessary for the well-being of the child, two adults will be allowed. Siblings should not accompany the patient, with the exception of a sibling guardian.
    • May have two visitors (parents/guardians) in an outpatient unit.

Inpatient and outpatient surgeries and procedures

  • Adult patients having a procedure or surgery may have one person accompany them into the facility and for discharge instructions.
  • Pediatric patients having a procedure or surgery may have two parents or guardians accompany them into the facility and for discharge instructions.
  • All patients and visitors should arrive wearing a mask and will complete a health screening when entering the facility.

Thank you for your cooperation and understanding. Please contact your provider if you have any questions.

For more information about COVID-19, visit NortonHealthcare.com/COVID-19.


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