Entry Points

• Main: 6 a.m. to 6 p.m. Mon – Fri at the main outpatient service location in front of the building
• Emergency Department: 24/7 daily located at the side of the building
• Staff: Daily at the following entry points that require an ID badge to accesso
  • Main Entrance (6 a.m. – 6 p.m. Mon – Fri)
  • Emergency Department (24/7)

Important Information for All Visitors

• All visitors must be 12 or older, unless a special exception is granted.
• Anyone who is ill is asked to not visit or accompany patients.
• If a visitor displays unsafe, threatening or aggressive behavior, or impedes care, intentionally or not, appropriate measures will be taken to protect our patients and staff.

Norton Children’s Visitor Policy

Norton Children’s Inpatient

• Primary caregivers: Up to two designated primary caregivers for the length of the admission. Primary caregivers must be age 18 or older unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
• Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Secondary caregivers/visitors may include siblings age 12 or older.
• Only two individuals are allowed to be at the bedside at any given time. One must be 18 or older.
• Pediatric patients who have pending COVID-19 tests or have tested positive for COVID-19 may have two designated visitors.
• One clergy member may be designated for the length of the admission and may visit between 9 a.m. and 9 p.m.
• Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
• Compassionate visitation exceptions will be made on a case-by-case basis.

Norton Children’s Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

• No one under age 12 may accompany a patient for outpatient services.
• Two visitors may accompany the pediatric patient.

Norton Children’s Medical Group Doctor’s Offices

• Two visitors may accompany the pediatric patient; one must be a parent or guardian

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

• All adult hospital patients may have two visitors at a time, age 12 or older, 24/7.
• During labor and delivery, you also may have a properly credentialed doula as part of your care team.
• For patients in isolation:
  • Two visitors, age 12 or older, for most isolation patients, including those in COVID-19 isolation.
    • No visitor for patients who are on “continuous” aerosolizing therapies, including BiPAP and Vapotherm.
  • All visitors must strictly follow personal protective equipment (PPE) guidelines and must stay in the patient’s room throughout the visit.
  • All visitors must leave the room during any aerosolizing procedures.
• Compassionate visitation exceptions will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per adult patient.

About Norton Children’s Medical Center

Norton Children’s Medical Center is a unique regional facility designed “Just for Kids” that brings the compassionate, skilled pediatric care of Norton Children’s Hospital to residents of northeastern Jefferson County and the surrounding area. Norton Children’s Medical Center is about 10 minutes from Southern Indiana and the new Lewis and Clark Bridge. The medical center features:

• A 24/7 pediatric emergency room department
• Outpatient surgical services
• Diagnostic testing: full-service testing capabilities, including MRI, CT, ultrasound, fluoroscopy and X-rays; pediatric sedation services are available
• Child life therapy: A team works with children and their families to reduce fear and anxiety about unfamiliar surroundings or procedures.

Emergency room and outpatient services

4910 Chamberlain Lane Louisville, KY 40241 Open 24 hours

• Main phone: (502) 446-5000
• Anesthesia services: (502) 333-2440
• Centralized scheduling: (502) 629-6200
• Diagnostic imaging: (502) 446-5100
• Emergency department: (502) 446-5300
• Surgery: (502) 446-5400